Junior Support Analyst - Night Shift

Description

Job Summary: This Junior Support Analyst I will validate technical services and equipment installations, collaborating with teams to optimize field service efficiency at Maxtrack. Key Highlights: 1. Work in fleet management and vehicle tracking technology. 2. Work with IoT platforms in Latin America. 3. Collaborate with teams to improve service efficiency. MAXTRACK TECNOLOGIA E SERVICOS LTDA. Nova Lima \- MG 1 position R$ 2\.216 Night CLT Remote Junior Technology**About Maxtrack** With 25 years in the market, Maxtrack is a reference in fleet management, logistics efficiency, and high-performance vehicle tracking technology. We maintain our innovative DNA since our founding in 1999, daily challenging ourselves to redefine our own limits and offering the market increasingly comprehensive, fast, and accurate solutions. We are not afraid to try: we know that, in an innovative company, mistakes are part of creating new processes, products, and trends. **About the Opportunity** We have an opening for a **Junior Support Analyst I** to join our teams! Have you ever thought about working on Latin America's most complete and innovative end\-to\-end Internet of Things (IoT) platform? **Location:** Home Office **Schedule:** 11:00 PM to 6:00 AM \- Home Office \- Sunday to Friday **Job Responsibilities** * Analyze and validate the execution of technical services, ensuring compliance with Maxtrack's quality standards. * Verify correct installation and maintenance of equipment in vehicles, checking wiring, connections, and proper mounting. * Collaborate with the scheduling team to confirm correct completion of service orders. * Assess whether maintenance was performed according to established technical and operational specifications. * Collaborate with Level 1, Engineering, and Operations teams to develop solutions that enhance field service efficiency. **Requirements** * Microsoft Office Suite. * Experience with Zendesk or similar customer support tools. * Customer service experience. **Requirements** -------------- ### **Education** * Bachelor's degree * Technologist degree * Technical education ### **Technical Skills** * Excel \- Intermediate * Experience with Zendesk or similar customer support tools. \- Intermediate **Benefits** -------------- * Medical assistance * Profit-sharing program (PLR) * Pharmacy discount program * Life insurance * Meal allowance * Wellhub (formerly Gympass) * Zenklub * Study Incentive Program * Dental assistance * Corporate mobile phone * Onhappy (travel discount platform) **Location** --------------- Rua Ministro Orozimbo Nonato, Vila da Serra, Nova Lima \- MG, Brazil, 34006\-053