Customer Service Representative

Description

Job Summary: Responsible for customer service, technical support, and after-sales service, ensuring customer satisfaction and retention. Key Highlights: 1. Excellent customer service and technical support 2. Focus on customer retention and satisfaction 3. Assistance with backup, data transfer, and data restoration **Requirements:** * Proven experience in customer service; * Availability for the stated working hours; * Knowledge and experience in after-sales service preferred; * Easy access to the job location **Responsibilities:** * Deliver excellent customer service; * Resolve inquiries and provide support; * Install applications, restore data, and transfer data; * Assist customers with performing backups; * Create service orders for potential repairs and perform other necessary tasks to complete the process; * Issue fiscal invoices and close cash registers; * Proficiency in Microsoft Office suite preferred; * Typing proficiency, dynamism, and proactivity; * Contribute to customer retention and satisfaction. **Location:** Itau Power Shopping **Working Hours:** Monday to Saturday: 12:40 PM to 9:00 PM **Employment Type:** Full-time, Permanent CLT, On-site **Salary:** R$1\.832,00 \+ bonus **Benefits:** Meal voucher (R$ 18.00 per day) Transportation voucher UNIMED health insurance (after 3 months of experience) Dental insurance (after 3 months of experience) Group life insurance Employment Type: Permanent CLT Compensation: R$1\.832,00 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Meal voucher * Transportation voucher Work Location: On-site