POST-DELIVERY OPERATIONS ASSISTANT

Description

Job Summary: Professional responsible for operating customer service systems, monitoring service tickets, managing performance indicators, and collaborating with internal teams. Key Highlights: 1. Customer service system operation 2. Monitoring of service tickets and regional performance indicators 3. Interface with the Customer Relationship team Talking about MRV\&CO (MRV, Urba, Luggo, Sensia, and Resia) means much more than the titles we have earned throughout our 46-year history. Being the largest construction company in Latin America fills us with great pride. But that’s not all! We aim higher and strive to go beyond! We are an innovative and tireless company in our pursuit of housing solutions. We are MRV\&CO, and soon we aspire to be recognized as a comprehensive housing platform across diverse fronts and possibilities. We challenge ourselves and believe in our strength. Importantly, it must be emphasized: MRV\&CO’s strength lies in our people — People with a capital “P”: engaged, proactive, transformative individuals. In short: a Green Blood team! We believe in transparent relationships, in celebrating achievements, and we never compromise on the values that brought us here. We are confident that day after day, we build the future we desire — a future embodied in our purpose: building dreams that transform the world. **Responsibilities and Duties** **Your daily routine will include:** * Operating the TOA and Right Now (RN) systems, which receive customer service tickets and route them to Technicians, Assistants, and Quality and Post-Delivery Engineers. * Monitoring ticket execution and regional performance indicators (backlog, productivity, idle time, routing); * Interface with the Customer Relationship team to monitor complaints filed on Reclame Aqui; * Evaluating tickets to verify warranty coverage; * Monitoring approval of Contractor requests; * Manually opening tickets (in exceptional cases); * Sending notifications to customers via Docusing; **Requirements and Qualifications** Requirements and qualifications: * Completed high school education or currently pursuing higher education; * Basic Microsoft Office proficiency; * Verbal fluency; * Interpersonal skills; * Objection handling; More than homes, we aim to build solutions. We already have over 30,000 direct and indirect employees, united in pursuing a better future for everyone. We believe diversity and inclusion are essential components for societal growth and critical factors for the sustainability of our business. We seek to foster a safe, diverse, and inclusive environment where everyone has equal opportunities to grow and evolve. To achieve this, our initiatives focus on ensuring: * Gender equity * Racial equity * Inclusion of people with disabilities * Diversity of gender identities and sexual orientations **Transforming society is a tremendous challenge. Yet, together, it is possible. Join a group that looks toward the future while believing that the transformations we envision for tomorrow must begin today.**