Customer Success

Description

Job Summary: We are seeking a committed and communicative Customer Success professional to provide strategic customer support, monitor performance outcomes, and ensure the best possible experience for Paid Traffic clients. Key Highlights: 1. Real opportunity for professional growth and development 2. Structured career path 3. Collaborative, light-hearted, and innovative environment We are looking for a committed, communicative, and passionate Customer Success professional focused on strategic customer support to join our team at THS Mídias Digitais! If you enjoy working with clients, tracking results, and ensuring every project delivers the best possible experience, this opportunity is perfect for you. About Us We are a company specialized in Paid Traffic, focused on creating and managing campaigns that deliver real results. We operate in performance marketing, offering strategic solutions to clients across various sectors — e-commerce, law firms, distributors, and local businesses. Our differentiator is simple: we deliver value. We run conversion-optimized campaigns, supported by close, humanized, and results-oriented customer support. We are expanding and seeking talents who want to grow with us in a dynamic environment that encourages professional development and offers a structured career path. Responsibilities: * Manage a portfolio of clients to ensure a consistently positive and ongoing experience. * Monitor basic campaign metrics and relay relevant insights to the traffic team. * Conduct alignment and follow-up meetings with clients (onboarding, recurring, and performance reviews). * Understand each client’s needs, challenges, and opportunities, propose improvements, and oversee implementation with the internal team. * Create and update simple progress reports. * Serve as the liaison between clients and the internal team, ensuring clear communication and smooth service delivery. * Anticipate issues, prevent churn, and strengthen client relationships. Requirements: * Completed high school education. * Strong verbal and written communication skills. * Organizational skills, responsibility, and ability to manage multiple tasks efficiently. * Empathy, patience, and a professional demeanor in customer support. * Ability to understand client needs and guide appropriate solutions. * Interest in learning about digital marketing and paid traffic. * Motivation to grow, develop skills, and advance within the field. *Preferred Qualifications (not mandatory): * Experience in customer support. * Basic knowledge of sales funnels, campaign metrics, or CRM systems. What We Offer: * Real opportunity for professional growth and development. * Structured career path within THS Mídias Digitais. * Collaborative, light-hearted, and innovative environment. * Practical training and direct leadership mentoring. * Involvement in impactful projects that drive tangible business results for our clients. Compensation: R$1\.900,00 \- R$2\.500,00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site