Description: We are looking for a professional with the following profile and qualifications: * Organizational: Discipline that strengthens us, Safety in every action, Gratitude that connects us, Energy that inspires. * Skills: Lead cross-functional teams with presence and consistency, translate metrics into practical actions, optimize processes, and ensure operational efficiency. * Behavioral: Inspirational leadership, clear and assertive communication, discipline, proactivity, resilience, and owner’s mindset. * Knowledge: People and operational process management, best practices in hygiene and food safety (HACCP), ERP and POS systems, service standardization, and operational excellence. * Desired Experience: Proven experience in managing operations across multiple units, preferably in restaurants, food service, retail, or hospitality; leadership of large, multidisciplinary teams; track record of delivering consistent results and improving performance. As Sales Manager at FIT Group, we seek someone with analytical vision, leadership profile, results orientation, and the ability to inspire teams to elevate operational performance and customer experience. Strategic Vision and Business Management * Supervise operations across multiple units, ensuring alignment with FIT Group’s strategy. * Translate strategic objectives into practical routines, measurable goals, and clear KPIs. * Participate in P&L analyses, financial planning, and performance reporting to support decision-making. * Implement operational improvements and optimize workflows with a focus on efficiency and scalability. * Support expansion projects and new formats, ensuring operational and commercial standards. Financial Control and Results * Manage operational budget, controlling input costs, labor, and general expenses. * Monitor KPIs such as COGS, average ticket, productivity, working hours, and operating margin. * Lead recovery plans for underperforming units, translating KPIs into actionable steps. * Analyze sales reports, profitability, and team performance data for strategic decisions. People Management and Culture * Recruit, train, and supervise teams of waiters, cooks, and cashiers. * Conduct feedback sessions, performance evaluations, and development plans. * Promote FIT culture in daily practice, serving as a role model for discipline, attitude, and consistency. * Collaborate with People & Management to drive engagement, workplace climate, and talent retention. Operational Excellence * Be present in units, conducting checklists, routine rituals, and follow-ups. * Ensure standards of cleanliness, organization, and food safety (ANVISA and audits). * Control inventory, expiration dates, and losses with focus on operational efficiency and healthy COGS. * Supervise store opening and closing procedures, including cash reconciliation. Daily Activities * Conduct daily meetings to align activities and goals. * Verify inventory levels and support purchasing requests. * Monitor dish quality and service speed. * Handle customer complaints and feedback. * Train new employees and provide continuous feedback. 2512200202551929346