**Transform your career with IT-ONE!** With over 20 years in the market, we are a technology reference, delivering solutions that make a difference in our clients’ businesses and people’s lives. At IT-ONE, innovation is lived daily. We work side by side with the world’s leading technology providers, supported by a talented, certified, and continuously evolving team. Here, you’ll find an environment that values continuous learning, collaboration, and passion for results. **Far beyond technology—we deliver stories.** Stories of growth, overcoming challenges, and achievements. We know where we want to go and are ready to move forward with agility, purpose, and people who share our dreams. And you—do you already know where you want to go? If you’re seeking an opportunity to grow, innovate, and be part of something bigger, this role is for you. Join us in building the future of technology! **Position: Service Delivery Manager** **What will you do daily?** * **Manage service contracts**, monitoring performance, KPIs, and ensuring strict adherence to Service Level Agreements (SLAs). * **Lead multidisciplinary technical teams**, coordinating corrective, evolutionary, and preventive support activities in complex environments. * Act as the **primary point of contact and interface between clients and technical teams**, facilitating governance meetings and presenting executive status reports. * **Ensure delivery timelines, scope, and quality**, proposing continuous improvements to optimize processes and reduce incidents. * Identify and present **opportunities for technological improvement and evolution** within the client’s environment, contributing to operational maturity. **What we expect from you:** * Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related fields. * Prior experience in IT outsourcing or managed services companies. * Technical knowledge of IT infrastructure. * Proficiency in processes such as Incident, Problem, and Change Management, and Service Level Management. **Nice-to-have qualifications:** * Experience in large-scale corporate environments. * Certifications: ITIL v4, PMP, COBIT, BS25999, ISO 20000. **What we offer for this position:** * A collaborative and innovative environment. * Opportunity to work on large-scale, high-impact projects. * Partnerships with leading market vendors. * Continuous development and access to training and certifications. **Join IT-ONE!** We are driven by people—diverse, unique, and essential. At IT-ONE, all our opportunities are open to everyone, and we foster a culture that rejects any form of discrimination.