Collections Supervisor

Description

Job Summary: Acessórias is seeking a Collections Supervisor to lead teams, analyze KPIs, and develop efficient strategies, aiming for measurable results and continuous process improvement. Key Highlights: 1. Lead and supervise the collections team (internal and/or external) 2. Analyze KPIs and develop efficient collection strategies 3. Support operational improvements and process automation **JOB \| COLLECTIONS SUPERVISOR – ACESSÓRIAS** At **Acessórias**, we seek someone who enjoys leading people, embracing challenges, and delivering real results. If you have experience in collections, know how to work with KPIs, and believe that a well-directed team makes all the difference, we want to meet you. Your day-to-day responsibilities will include: * Leading and supervising the collections team (internal and/or external); * Analyzing KPIs such as productivity, recovery rate, aging, PDD, and other relevant metrics; * Developing more efficient collection strategies, tailored to each client's profile; * Providing regular feedback, conducting training sessions, and offering individual team member coaching; * Ensuring compliance with internal policies, legal regulations, and customer service best practices; * Supporting operational improvements and process automation; * Preparing reports and presenting results to leadership; * Handling complex negotiations when required; * Overseeing third-party offices and partners to ensure goal attainment and regulatory compliance. What we expect from you: * Bachelor’s degree in Administration, Accounting, Financial Management, Economics, or related fields; * Proven experience in collections and team management; * Knowledge of credit and collections legislation; * Proficiency in KPIs and management tools; * Strong communication skills, leadership ability, organizational skills, and results orientation; * Intermediate or advanced Microsoft Office package, especially Excel; * Experience with collections systems, CRM, or ERP. You’ll stand out if you have: * Courses or specialization in credit, collections, or people management; * Experience handling large portfolios or multi-channel collections. Benefits: * Flexible meal card allowance of BRL 36.75 per day, with no payroll deduction; * Transportation voucher or fuel allowance; * Unimed Health Plan; * Dental Plan; * Gympass; * Birthday leave; * University partnership discounts; * Language school partnership discounts; * Sesc partnership discounts; * Life insurance. Here, your experience matters—and your ideas have space to grow. **Send your resume to @banco.talentos@acessorias.com and grow with Acessórias.** Employment type: Permanent CLT contract Salary: BRL 5,000.00 \- BRL 5,600.00 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Profit-sharing program * Life insurance * Meal allowance * Food allowance * Transportation allowance