Job Summary: A professional to handle customer service, commercial support, contractual procedures, administrative tasks, and document management for a company that values design, architecture, and sustainability. Key Highlights: 1. Customer and partner service and relationship management 2. Commercial process support and partnership follow-up 3. Administrative, contractual, and document management Welcome to Our Careers Page! Sudoeste is a 34-year-old company committed to meeting customers' needs in the best possible way, always focusing on quality, efficiency, transparency, and honesty. Moreover, we believe it is possible to build a better world to live in—one where design, architecture, sustainability, and technology integrate in perfect harmony—making this our purpose! Sudoeste values and supports diversity and inclusion in all its forms. For this reason, we pay close attention to welcoming professionals with diverse backgrounds and characteristics. **What Will Be Your Role?** Customer Service and Relationship Management * Provide service through the company's communication channels, answering simple inquiries, routing requests, and scheduling meetings. * Serve residents, investors, and leasing prospects, ensuring clear and courteous communication. * Perform Level N1 service, including advertisement validation, initial support for services offered by the company, and routing of requests. * Activate customers for adoption of the company's services. * Support closing the satisfaction survey feedback loop and monitor customer follow-ups. Commercial Support and Partnerships * Present and explain services to customers, supporting the commercial process. * Offer, monitor, and support partnership closures. Contractual Procedures * Generate lease agreements in the system and send them via the contract signing platform. * Monitor the signature workflow and ensure verification. * Open and track legal department tickets. Administrative and Operational Activities * Enter and update information in spreadsheets and systems. * Register partners and suppliers in the system. * Request contract registration in the system and monitor contract and budget approvals. * Receive invoices, register measurements, request and monitor approvals. * Monitor payment workflows. Document Management * Manage project documentation and financial reporting. * Open "Contact Us" requests, track scholarships, and monitor project progress. Other duties related to the role. **We Expect You To Have:** * Undergraduate degree in progress; * Experience in customer service, administrative routines, and/or operational support. **We Would Be Especially Happy If You:** * Are proficient in Microsoft Office (especially Excel), familiar with management systems (CRM/ERP), and skilled in document organization and administrative routines. **Our Benefits:** * Transportation Allowance/Fuel Benefit; * Co-payment Unimed health plan; * Dental plan; * Meal allowance (BRL 33 per workday); * Life insurance; * Seconci medical consultations; * Remote work (1 day per week); * Childcare allowance (for children up to 6 years old, per company policy); * Gympass; * PPI – Internal Incentive Program; * Partnership with Araújo (after probation period); * Flexible work arrangements upon return from maternity and paternity leave; * Education allowance; * Birthday day off; * Ecx Card; * **CAJU+:** Online therapy platform (VIVA Psychology), nutritionist, financial consulting, legal guidance, and social services; * Partnerships with educational institutions and language schools; * Certification support. Please know that our HR team reviews all submitted CVs, and if you are a good fit for this position, we will invite you for an informal chat. So, keep an eye on your mobile phone/WhatsApp, LinkedIn, and your email—we’ll be in touch! If your CV is not selected this time, don’t worry—you’ll remain in our Talent Pool for future opportunities. ;) So, are you joining us?
João Silva
Indeed · HR
João Silva
Indeed · HR
