Job Summary: Universo AGV is a vehicle protection association that strives to deliver high-quality, excellent service while guaranteeing diverse benefits to members across Brazil. Key Highlights: 1. Telephone support for member inquiries and questions 2. Document review and process initiation in the system 3. Updating information and delivering results within deadlines Universo AGV is a vehicle protection association whose purpose is, through mutualism, to provide all Brazilians with high-quality, excellent service. It focuses on guaranteeing diverse benefits to members across Brazil who own passenger or commercial vehicles—including motorcycles, cars, trucks, and premium vehicles. **Responsibilities and Duties** * Provide telephone support, communicating required document information; * Address member questions; * Receive and preliminarily review documents from members whose vehicles were involved in incidents; * Initiate processes in the system by attaching documents; * Update ongoing service information; * Deliver results within established deadlines and achieve performance targets. **Requirements and Qualifications** * Completed high school education; * Basic knowledge of Microsoft Office suite; * Customer service experience. **Additional Information** Only Universo members enjoy: * Freedom to dine wherever you prefer using our Caju card, valued at R$40.00 per workday; * Choice between transportation allowance or fuel subsidy; * Your health is one of our top priorities—your GymPass membership is fully covered! Plus, dependent plans start from R$29.90; * Co-payment medical assistance provided by Unimed; * Training programs offered through Academia Performance; * Development incentives via university partnerships, offering up to 50% scholarships for undergraduate and postgraduate programs; * Language school partnerships, providing special conditions for online or in-person study; * Access to the You Club, offering numerous discounts and benefits at thousands of establishments—including supermarkets, cinemas, pharmacies, hotels, and more; * We also care about your pet—you’ll receive exclusive discounts on assistance plans from our partner Au Happy; * Vehicle protection! 20% discount on Universo AGV association plans! * Gamification program: earn coins for each target achieved and redeem them for rewards at the Up Store; * SESC card for you and your dependents, granting access to numerous nationwide benefits, quality activities, and services at low cost. We are specialists in a shared area of interest. Universo AGV focuses on guaranteeing diverse benefits to members who own passenger or commercial vehicles. A regulated and authorized activity under the laws of our country (Brazil), states, and municipalities. As an association, Universo AGV exists to fulfill collective needs proposed to members through cooperation.
João Silva
Indeed · HR
João Silva
Indeed · HR
