Job Summary: Provide receptive and proactive customer service to members and partners, conveying information, clarifying inquiries, and performing systemic queries to ensure customer satisfaction. Key Highlights: 1. Assisting members, third parties, consultants, and managers 2. Clarifying inquiries and monitoring processes 3. Performing systemic queries Universo AGV is a vehicle protection association that aims—through mutualism—to provide all Brazilians with high-quality, excellent service. It focuses on guaranteeing various benefits for members across Brazil who own passenger or commercial vehicles—including motorcycles, cars, trucks, and premium vehicles. **Responsibilities and Duties** * Provide receptive and proactive service to members, third parties, consultants, and managers, conveying process status updates and clarifying inquiries; * Perform systemic queries regarding ongoing processes and provide guidance based on the information retrieved; * Collect member data requiring system updates and forward it to supervision for modification; * Monitor average service time and goal achievement; * Conduct service interactions via the system; * Follow up internally with other departments. **Requirements and Qualifications** * Completed high school education; * Basic knowledge of Microsoft Office Suite; * Experience in customer service. **Additional Information** Only Universo AGV employees enjoy: * Freedom to dine wherever you prefer using our Caju card, valued at R$40.00 per workday; * Choice between transportation allowance or fuel subsidy; * Your health is one of our top priorities—your GymPass membership is fully covered! Dependent plans start from R$29.90; * Co-payment medical assistance through Unimed; * Training programs offered by Academia Performance; * Development incentives through university partnerships, offering up to 50% scholarships for undergraduate and postgraduate courses; * Language school partnerships with special conditions for online or in-person study; * Access to Clube You, providing numerous discounts and benefits at thousands of establishments—including supermarkets, cinemas, pharmacies, hotels, and more; * We also care about your pet—you’ll receive exclusive discounts on assistance plans from our partner Au Happy; * Vehicle protection! 20% discount on Universo AGV association plans! * Gamification program: earn coins for every target achieved and redeem them for rewards at Up Store; * SESC card for you and your dependents, granting access to numerous nationwide benefits, activities, and quality services at low cost. We are specialists in a shared area of interest. Universo AGV focuses on guaranteeing diverse benefits for members who own passenger or commercial vehicles. A regulated and authorized activity under the laws of our country (Brazil), states, and municipalities. As an association, Universo AGV exists to fulfill collective needs proposed to its members through cooperation.
João Silva
Indeed · HR
João Silva
Indeed · HR
