**Description:** Capture, analyze, and interpret customers’ perceptions and experiences regarding the company’s products and services. Conduct interactions, collect feedback, and respond to customers, serving as the liaison between customers and the organization. Ensure that customers’ needs and expectations are addressed by identifying pain points, monitoring issues, and leading resolution efforts with internal teams to improve internal processes. **Responsibilities:** Responsible for managing customer experience, including capturing, analyzing, and addressing customer needs—with a focus on continuously improving satisfaction and perception. Manages and develops customer experience KPIs (e.g., NPS and complaints), prepares technical performance reports, supports technical teams in prioritizing improvements, and ensures transparent communication with customers and internal departments. Leads root cause analyses, workshops, and action plans; promotes customer experience–focused campaigns, trainings, and events; and provides support to other teams as needed.