IT SUPPORT COORDINATOR

Description

Job Summary: A professional to coordinate the technical support team, ensuring issue resolution and customer satisfaction while leading and developing team members. Key Highlights: 1. Lead the technical support team and achieve performance targets 2. Coordinate technical issue resolution and escalation 3. Develop team members and improve support processes IT Support Coordinator Position Description We are seeking a professional to coordinate the technical support team, ensuring timely issue resolution and customer satisfaction. Responsibilities * Lead the technical support team, ensuring achievement of established targets and SLAs * Coordinate technical issue resolution, escalating to higher levels when necessary * Monitor and evaluate team performance, promoting employee development * Identify opportunities to improve support processes and implement efficient solutions * Maintain strong customer relationships, ensuring excellence in service delivery Requirements * Prior leadership experience in technical support roles * Advanced knowledge of support systems and technologies * Ability to work under pressure and resolve issues quickly and effectively * Skills in conflict management and team motivation * Degree in Information Technology or related fields