Job Summary: We are seeking a Support and Implementation Assistant to provide customer service and technical support for an Education System, ensuring correct software usage and compliance with legal regulations. Key Highlights: 1. Working with technology and public administration. 2. Opportunity for professional growth. 3. Contribution to the advancement of public administration. **We transform public administration through technology, people, and purpose.** **CMM Sistemas** is one of the leading software resellers for public administration in Minas Gerais. For over 15 years, we have driven institutional development for **municipalities, city councils, secretariats, and other public agencies**, delivering technological solutions that combine innovation, expertise, and commitment to the public sector. Composed of **public administration specialists**, our team combines practical experience, technical insight, and multidisciplinary expertise to deliver tangible results in areas such as **government planning, public finance, administration, internal control, education, etc**. Our differentiator lies in the integration of a **structured methodology, technical mastery, and human sensitivity** — an approach that ensures not only system implementation but also genuine transformation of public administration. Recognized across numerous municipalities in Minas Gerais, CMM stands for **integrity, institutional responsibility, and results-oriented focus**, maintaining strong partnerships with clients and suppliers while cultivating a collaborative environment offering real growth opportunities. If you seek **purpose in your work**, wish to **grow professionally**, and want to contribute to the **advancement of public administration**, this could be your place. ? **About the position:** We seek a Support and Implementation Assistant to provide customer service and technical support to users of an Education System, with a technical focus, systemic vision, and analytical capability — ensuring correct software usage, adherence to operational routines, and compliance with applicable legal regulations governing public administration. The professional will be responsible for understanding how the system works, supporting customers in proper tool usage, and collaborating with the technical team to identify improvements and inconsistencies. **Main responsibilities:** * Provide technical and functional support to customers via phone, remote access, chat, or on-site visits; * Analyze and guide users in using the Education System; * Investigate inconsistencies, configuration errors, and operational failures; * Register, track, and resolve support tickets in the ticketing system; * Collaborate with the development team to identify and detail system improvements; * Support system implementations, training sessions, and configurations; * Assist in developing customer support materials and technical guidance; * **Willingness to travel.** **Requirements:** * Proficiency with technology and computerized systems; * Analytical ability and logical reasoning; * Strong verbal and written communication skills; * Organized profile with a problem-solving focus; * Willingness to travel. **Preferred qualifications:** * Experience providing technical support for software; * Experience in customer service; * Experience with ERP or management systems; * Basic knowledge of administrative processes in the public sector. **Behavioral competencies:** * Analytical and investigative mindset; * Proactivity and autonomy; * Sense of responsibility; * Strong communication skills and consultative attitude; * Ability to quickly learn complex systems; * Teamwork.
João Silva
Indeed · HR
João Silva
Indeed · HR
