[Customer Success] Junior CS Analyst

Description

**[Customer Success] Junior CS Analyst** ============================================= TOTVS | Belo Horizonte - MG | Hybrid Job Description Support customer success and business interests related to the acquired solution and services, delivering an enhanced user experience across all stages of the customer journey at TOTVS. Responsibilities and Duties * Contribute to customer success throughout their lifecycle by proactively engaging with internal TOTVS departments; * Monitor customer portfolio satisfaction, metrics, engagement, and retention using available tools; * Support continuous improvement initiatives aimed at enhancing the customer experience, interacting with and sharing insights across internal TOTVS departments; * Conduct onboarding and ongoing customer support for TOTVS clients using available tools; * Identify and escalate expansion opportunities and churn risk mitigation actions to the responsible internal teams via official communication channels; * Promote communications regarding TOTVS’s portfolio, processes, events, products, and services to customers throughout their entire journey; * Perform follow-up and official record-keeping of customer requests through authorized communication channels. Requirements and Qualifications * Approximately 1 year of experience in customer service or related fields; * Degree in Business Administration or related fields; * Proficiency in Google Sheets. Desirable Requirements Knowledge of TOTVS products. Salary Range To be determined Employment Type CLT (Consolidation of Labor Laws) Benefits * TOTVS Network University: a corporate university offering free content and certifications for all employees; * +Saudáveis Program: comprehensive well-being program supporting employees’ physical, mental, and financial health; * +Vantagens Program: Latin America’s largest discount network, exclusively for TOTVS employees; * +Cuidado Program: personal support program for employees and their families, offering guidance across multiple specialties including psychology, social work, pet consulting, etc.; * Einstein Conecta: free online medical consultation service provided by physicians from Hospital Israelita Albert Einstein; * Health and dental insurance; * Meal and/or food allowance; * Transportation allowance and shuttle services at selected metro stations; * Extended maternity and paternity leave; * Lactation room; * Bicycle parking; * Changing rooms; * Life insurance; * Childcare allowance; * Private pension plan; * Creative and productivity-enhancing office environment featuring snack areas, game rooms, billiard tables, and relaxation lounges; * Gympass. About the Company As a technology leader, we are a community of driven, innovative, autonomous, and continuously learning professionals. Together, we create opportunities, transform futures, and share knowledge. Your professional development takes place in an inclusive, respectful, and energizing environment — people helping people! We pursue sustainable growth, leveraging data and AI to deliver smarter, more efficient outcomes for our customers. Join us to innovate and build the future of technology. #VemPraTOTVS #SomosTOTVS