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Job Summary: The Transportation Specialist manages logistics execution, ensuring on-time and safe delivery of goods, resolving issues, and optimizing processes for the customer experience. Key Highlights: 1. Optimize the execution of transportation and world-class logistics processes. 2. Work to continuously improve service levels and safety. 3. Make real-time decisions and enhance the customer experience. **DESCRIPTION** --------------- Amazon Transportation Services (ATS) is seeking motivated individuals to help build a world-class logistics process that delivers goods on time and at optimal cost. Our team's objective is to excel in managing transportation execution flowing through our logistics operations networks, with specific focus on carrier and process safety, quality, and performance. This role requires an ambitious individual. You will serve a critical function in our transportation operations, working to continuously improve service levels while upholding safety across our facilities. This helps ensure promises made to our valued customers are consistently fulfilled. A Transportation Operations Specialist facilitates information flow among various stakeholders (carriers/hubs/warehouses) and resolves any potential issues affecting customer experience and business continuity. Additionally, you will work on external operations involving Sort Center/Carrier relationships, ensuring vehicles depart the SC to deliver customer orders as promised. You will also monitor fleet arrivals and address any potential issues occurring throughout the full middle-mile transportation cycle between Amazon operations. As a Transportation Specialist, you will be challenged to solve problems promptly by researching and consulting internal tools and making real-time decisions. You must be able to understand requirements and analyze data, identify trends, and drive the customer experience without compromising timeliness. Basic knowledge of logistics, clear written and verbal communication skills, are also required. You should be able to conceptualize process improvements and diligently see them through to completion. Our inclusive culture empowers Amazonians to deliver the best results for our customers. We not only celebrate the diversity of our workforce but also the diverse ways of working. If you would like to request an accommodation for the interview or onboarding process, please inform our team and we will connect you with our accommodations team. This position operates on a 3x2 shift schedule from 6:00 AM to 6:00 PM. Key job responsibilities Ongoing interaction with various external customers (carriers, suppliers, etc.) and internal customers (WHS, Planning, Fulfillment Centers, Sort Centers, Delivery Stations, etc.). Ability to extract data from multiple databases using Excel, Access, SQL, and/or other data management systems to generate reports and analyses as needed. Understanding and developing team performance metrics, contributing to maintaining and driving results. Must be able to quickly understand the business impact of trends and make data-driven decisions. Must be able to systematically escalate issues or data variances to relevant owners and teams and follow through on resolutions to ensure delivery. Work within various time constraints to meet critical business needs while measuring and identifying performed activities. Excellent verbal and written communication skills to create narratives describing weekly findings and goal variances, and present them in a review forum. Support monitoring vehicle arrivals, correct vehicle allocation at the required loading time, at the appropriate docks, adhering to all Amazon safety standards. Respond to vehicle scheduling activities. Prioritize and define vehicle allocation at docks. A day in the life The Ops Lead is the primary transportation contact within a distribution center/sort center. They serve as the guardian of safety and quality for all inbound and outbound movements within Amazon facilities. They ensure routine execution and excellence in metric outcomes. They analyze even minor deviations to prevent quality and safety issues. They escalate potential service risks to leadership and ensure smooth inbound and outbound vehicle flow without bottlenecks. **BASIC QUALIFICATIONS** ------------------------ * 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience * Experience with Microsoft Office products and applications * Experience with Excel **PREFERRED QUALIFICATIONS** ---------------------------- * Bachelor's degree, Intermediate English proficiency, Experience with quality analysis tools (5 Whys, Pareto Analysis, Ishikawa, etc.) Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
