Job Summary: Hardware and software analyst responsible for performing corrective and preventive maintenance, installation, and testing of equipment. Key Highlights: 1. Hardware and software problem analysis and diagnosis 2. Corrective and preventive maintenance of equipment 3. On-site support for external service calls **Why join \#PosiTime?** We believe technology exists to empower lives; therefore, every day we build innovative solutions that make people’s lives better and smarter! Agile, vibrant, bold, innovative, diverse, connected, dynamic, entrepreneurial, and resilient — more than a team, we are the \#PosiTime. If you identify with our purpose and seek a place to grow and contribute, we welcome you with open arms! **Responsibilities and Duties** * Analyze hardware and software issues and failures, accurately diagnosing equipment problems. * Perform corrective and preventive maintenance on notebooks, desktops, and smartphones, ensuring full functionality in accordance with company quality standards. * Install, update, configure, and uninstall software on equipment. * Conduct final equipment testing (notebooks, desktops, and smartphones), as defined by engineering procedures, ensuring only products meeting quality criteria are released. * Record all identified incidents and corrective actions taken in the system. * Carry out tasks in compliance with departmental procedures and instructions from immediate supervisors. * Adhere to the company’s quality policy, internal regulations, and procedures. * Strictly follow safety practices, accident prevention measures, and environmental risk controls. **Requirements and Qualifications** **Requirements and Qualifications** * Completed Technical Education in Electronics, Mechatronics, or Electrical Engineering, or currently pursuing a Bachelor’s degree in Information Technology, Software Engineering, or related fields. * Experience in technical support for hardware and software. * Valid and permanent Brazilian Driver’s License Category B. * Availability for field work, conducting external service calls as required. **Additional Information** **Discover some of the benefits offered by \#PosiTime:** **\*\* We strive to provide the best possible benefits to \#PosiTime members, which may vary depending on contract type and work location.** **Quality of Life** Health and dental insurance plans Zenklub: health and wellness platform, including psychological counseling Gympass Meal voucher Childcare allowance and maternity kit **Career and Education** Discounts at Universidade Positivo (UP) — for employees and dependents Saber Mais: Professional Development Portal Discounts at Colégio Positivo for employees’ children **Finance** Profit-sharing plan (PPR) Good Card: benefit accepted at over 130,000 establishments Life insurance Payroll-deducted loan Private pension plan **Transportation** Company vehicle **Exclusive Discounts** Positivo Partner: website offering discounts on our products *“Almost all of the world’s leading technology giants were born in a garage. Only one was born in a classroom.”* That’s how Positivo Tecnologia was founded in 1989, taking on the challenge of manufacturing computers in Brazil. We believe TECHNOLOGY EXISTS TO EMPOWER LIVES — this is our essence. We aim to integrate it into everyone’s daily routine, always in its best version: perfectly tailored to each consumer’s profile. This is the essence of a company born in a classroom, determined to change worlds — millions of them! **OUR POSITIVO TECHNOLOGY WAY OF BEING AND DOING** Our dynamic, versatile team, which values diversity, is guided by our 12 core attitudes. At Positivo Tecnologia, you’ll have the opportunity to work alongside exceptional professionals, learn extensively, and put your ideas into practice. Learn more about Positivo Tecnologia on LinkedIn: www.linkedin.com/company/positivo\-tecnologia BE PART OF OUR STORY! JOIN \#POSITIME!