Operations Assistant

Description

Job Summary: The professional will be responsible for customer service, quality control, post-service development, and monitoring of processes and indicators. Key Highlights: 1. Customer service and quality control 2. Development and monitoring of post-service actions 3. Reporting of indicators and results WE WANT YOU ON OUR TEAM! We are proud to say that we are a team of over 4,000 employees working synergistically across more than 150 cities, and that we are the driving force behind the Group’s growth and evolution. To fulfill our mission, we need people who take genuine pleasure in serving, inspiring, and transforming. Here, our mission is to inspire care at every moment — meaning we respect and promote diversity and inclusion in all positions. JOIN GROUP ZELO! Please note: All our job openings are open to persons with disabilities (PcD). **Availability to work on a 12x36 shift schedule, with positions available for both day and night shifts.** YOUR RESPONSIBILITIES: * Customer service; * Quality level control and monitoring; * Development and monitoring of post\-service actions; * Evaluation of service quality; * Real-time monitoring of service processes; * Development, monitoring, and reporting of indicators and results. REQUIREMENTS: * Completed high school education; * Proficiency in Microsoft Office suite; * Experience in telemarketing; **Availability to work on a 12x36 shift schedule, with positions available for both day and night shifts.** DOES THIS POSITION MATCH YOUR PROFILE? APPLY NOW AND JOIN THIS SUCCESSFUL TEAM! Minimum Education Level: High School (Secondary Education) Details provided during interview