Customer Service Assistant – Temporary

Description

Job Summary: Responsible for B2C customer service and post-sales support, clarifying inquiries and conducting consultative sales to retain customers and ensure a positive experience. Key Highlights: 1. Multi-channel B2C customer service 2. Post-sales support and student journey assistance 3. Consultative sales and customer retention **TEMPORARY CUSTOMER SERVICE ASSISTANT POSITION** 8-month contract, with potential for permanent hiring **Location:** Santo Agostinho, Belo Horizonte – MG **Responsibilities:** Provide customer (B2C) and student support via WhatsApp, e\-mail, and telephone, clarifying questions and concerns regarding programs offered by FDC on the FDC Store online course platform; deliver post\-sales support throughout the student journey, aiming to conduct appropriate consultative sales aligned with each customer’s profile and foster loyalty among prospective participants, thereby contributing to a positive experience for all. **Requirements:** * Bachelor’s degree in Administration, Sales Management, or related fields; * Relevant work experience; * Experience with negotiation and sales techniques; * Proficiency in Microsoft Office Suite. **Working Hours:** Monday to Friday, 8:30 AM to 5:30 PM\. **Salary:** R$ 3\.813,28 **Benefits:** Meal Allowance (R$ 1\.016,00\), Transportation Allowance \+ Shuttle Bus or Mileage Reimbursement, and Remote Work Support Allowance (R$ 96,00\). Minimum Education Level: Bachelor’s Degree * Meal Allowance * Transportation Allowance * Remote Work Support Allowance