Senior Ongoing Analyst

Description

Job Summary: Litzoz is seeking an Ongoing Analyst to join our Customer Success team and support intelligent fuel management, with a focus on efficiency, cost savings, and safety. Key Highlights: 1. Manage intelligent fuel management with a focus on efficiency and safety 2. Join the Customer Success team at a rapidly expanding startup 3. Build trust-based relationships and deliver value to customers **Litzoz is growing—and we want you on board!** We are a startup transforming how companies manage vehicle refueling. Leveraging technology, data, and innovation, we provide a comprehensive platform for **intelligent fuel management**, delivering greater **efficiency, cost savings, and safety** to our customers. We value streamlined processes, human-centered service, and the tangible impact we make on daily logistics operations. To continue delivering an exceptional experience from the very first customer interaction, we are looking for an **Ongoing Analyst** to join our Customer Success team. **Responsibilities:** * Continuously monitor the portfolio of active customers; * Track engagement, solution adoption, and account health; * Identify churn risks and proactively implement retention strategies; * Conduct periodic review meetings and strategic alignment sessions; * Identify upsell and cross\-sell opportunities in collaboration with the Commercial team; * Deliver training and guidance to increase solution adoption; * Prepare monitoring and portfolio evolution reports; * Strategically support contract renewals; * Assist in developing materials, best practices, and success stories. **Requirements:** * Experience in customer service, relationship management, or portfolio management; * Background in Customer Success, customer relationship management, or retention; * Strong communication skills and ability to facilitate meetings effectively; * Analytical, organized, and results-oriented mindset; * Proficiency with systems, CRMs, and monitoring tools; * Ability to adapt continuously to change, new processes, and dynamic environments; * Interest in and engagement with current technology trends—especially the use and application of Artificial Intelligence to improve efficiency, customer relationships, and customer experience; * Proactive profile with strong time management and interpersonal skills. If you enjoy building trust-based relationships, are passionate about delivering value, and want to grow alongside an expanding startup, **join Litzoz!**