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Job Summary: Aiko is seeking a professional to perform system implementation and configuration, deliver training, provide post-implementation support, and assist internal teams. Key Highlights: 1. System implementation and configuration activities 2. Conducting training sessions and post-implementation support 3. Supporting teams and gathering configuration requirement specifications Aiko is a technology company distinguished by its practical approach to developing solutions focused on efficiency, security, and sustainability in large-scale operations. Specializing in the development of monitoring systems for fleet management, fuel supply management, and safety features such as fatigue detection cameras, we continuously strive to drive digital transformation in a robust and effective manner. We are proud of our exceptional team, composed of professionals from diverse disciplines, all united by the shared mission of leading technological evolution. At Aiko, we embrace a collaborative and innovative mindset, eagerly welcoming new talents who share our vision and wish to join us on this journey toward the future. Ready to join us? **What you will do at Aiko:** * Perform system registration and configuration according to project requirements; * Conduct implementations, training sessions, and other client-required tasks remotely and/or on-site; * Participate in remote and on-site meetings to gather system configuration requirements and conduct client validations; * Provide post\-implementation follow-up, analyze issues, and adapt the system during this follow-up period; * Support other teams with client-related information, deadline and solution negotiations, identification and proposal of usability improvements, etc.; * Create system documentation and user manuals; * Execute database query activities and analyze software impediments and functionalities. **Essential Skills:** * Degree in Information Systems, Computer Science, or related fields; * Strong verbal and written communication skills, plus empathy for working with clients and internal teams; * Availability to work 40 hours per week and travel within and outside MG; * Driver's license category B; * Knowledge of SQL, databases, and Excel; * Prior experience in system implementation. **Nice-to-Have Qualifications:** * Experience in Customer Support or Customer Success; * Experience with SCRUM methodology; * Familiarity with fleet management and anti-fatigue systems; * Knowledge of the forestry sector. **And the benefits?** **And the benefits?** ***Allowances:*** * Meal/food allowance paid via iFood; * Mobility allowance paid via iFood; * Daycare allowance for Aiko mothers; * Remote work allowance; * Referral bonus (monetary reward per successful employee referral); * Life insurance. ***Health and Well-being:*** * Health plan: Bradesco Saúde; * Dental plan: Bradesco Odonto; * Wellhub; * Birthday day off; * Avus partnership; * Starbem partnership; * Hit Holistic Therapies; * Pet plan (reimbursement); * SESC membership; * SINDINFOR discounts. ***Continuous Growth and Development:*** * Habla Aiko (weekly Spanish course); * Online learning platforms offering courses across diverse topics; * Feedback-oriented culture; * Cultural and/or technical mentoring during the first month. ***Collaborative and Relaxed Work Environment:*** * Multiple team social events throughout the year; * A collaborative team always ready to support knowledge exchange whenever needed; * On-site dining area; * Tea and coffee (on-site); * Common lounge area (on-site). Interested? Apply here!!! Good luck \=) Employment type: Full-time CLT Compensation: R$2\.000,00 \- R$3\.200,00 per month Benefits: * Medical assistance * Dental assistance * Internet allowance * Commercial partnerships and discounts * Private pension * Life insurance * Food allowance * Transportation allowance Work location: Hybrid remote work for Belo Horizonte, MG
