Senior Commercial Analyst

Description

Job Summary: The Commercial Analyst ensures the execution and control of commercial operations, supporting sales with data and processes to increase efficiency and sustain revenue growth. Key Highlights: 1. Focus on commercial process optimization and data analysis 2. Strategic support to the sales team and customer management 3. Opportunity to impact company revenue and growth COMMERCIAL ANALYST – ISLA Position Objective Ensure the execution and control of commercial operations by supporting the sales team with data, processes, and organization to improve efficiency, enhance decision-making, and sustain revenue growth. Main Responsibilities 1\. Commercial Operations Management * Track orders (pre-order and ready-to-ship) from initiation through invoicing * Validate stock availability and prioritize picking * Coordinate order flow with the sales, PCP, and logistics teams * Monitor order status and resolve pending issues 2\. Interface with the Commercial Team * Support sales representatives daily (product information, orders, deadlines, and terms) * Ensure commercial policies are correctly applied * Flag opportunities and risks within the customer portfolio 3\. Data Control and Analysis * Update and analyze commercial KPIs (revenue, average ticket, product mix, ABC curve, customer performance) * Track targets by customer, region, and channel * Generate concise reports for decision-making 4\. Portfolio and Customer Management * Support monitoring of active, inactive, and new customers * Monitor campaign, trade show, and product launch adoption rates * Identify customers with growth potential or risk of decline 5\. Integration with Finance and Credit * Verify and monitor customer credit limits * Ensure orders comply with credit policy * Support order release coordination with Finance 6\. Logistics and Invoicing * Define and validate freight modality with customers * Monitor shipping deadlines and potential logistics incidents * Ensure seamless coordination among order, invoicing, and delivery 7\. Systems and Processes * Operate and ensure correct use of systems (TOTVS, TECEO, CRM/WhatsApp) * Identify process failures and propose improvements * Standardize routines and ensure disciplined execution Expected Profile * Strong analytical ability and organizational skills * Hands-on, execution-oriented profile with a sense of urgency * Good communication and interpersonal skills with team and customers * Commercial mindset (not merely operational) * Familiarity with KPIs and data-driven management * Proficiency with technology and systems Success Indicators (KPIs) * Order processing time * Order error/rework rate * Level of support provided to the commercial team * Adherence to commercial and credit policies * Revenue evolution per customer/portfolio * Logistics stockout or delay rate Employment Type: Permanent CLT Compensation: R$3.500,00 – R$4.772,59 per month Benefits: * Health insurance * Meal allowance * Food voucher * Transportation voucher Work Location: On-site