Caconde Business Systems Analysts Job Listings

Indeed

Junior Support Analyst

Responsible for providing first-level technical and functional support to users of the company's corporate systems. Identifies, logs, and routes incidents, service requests, and issues related to applications. Provides support via service tickets, performs basic functionality tests and operational validations, and assists with updates and deployments under supervision. Acts as the primary point of contact between end users and technical teams, ensuring clear and efficient communication. Also contributes to organizing the knowledge base and continuously improving the support experience. This role works with systems that process personal data and must apply LGPD principles, support information security, maintain records of data processing activities, and collaborate with the Data Protection Officer (DPO) in risk mitigation.

R. Francisco Ribeiro do Valle, 140 - Guaxupe, Guaxupé - MG, 37800-000, Brazil

Negotiable Salary

10353345 - MID-LEVEL TECHNICAL SUPPORT ANALYST64555392317058121

Indeed

10353345 - MID-LEVEL TECHNICAL SUPPORT ANALYST

We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are experts in IT solutions and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world * **Our culture** \- Even when apart, we're together. We hold regular meetings to stay close, share knowledge, and keep up with company news! * **We are diverse** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting pluralism. Therefore, **here there is space for everyone,** regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our customers' businesses through innovative and sustainable solutions. Ready to join us on this journey? **Responsibilities and duties** **What are we looking for?** An organized and responsive individual. **Your day-to-day responsibilities** * Provide remote or on-site user support, as well as record incidents to enable analysis and resolution of service tickets, escalating them to resolving teams if necessary; * Handle requests related to operating systems, software, hardware, networks and Office Suite, databases, printers and peripherals, as well as technical demands regarding services, security, and products; * Provide technical support ensuring high availability and performance of client platforms, and when needed, guide and train users; * Perform requirements analysis, construction, testing, approval, and implementation related to infrastructure; * Conduct directory mapping, configure POP/Exchange email, set up profiles, install VPN, Active Directory, and IP configuration; **Requirements and qualifications** **Knowledge in:** * Windows; * Active Directory; * Basic Excel; * Valid driver's license (Class B) required **Working hours** * On-site from 8:00 AM to 5:00 PM in Poços de Caldas \- Minas Gerais **NOTE:** Hey! If you don't meet all the job requirements, we still invite you to apply, okay? We will carefully analyze your profile considering all your qualifications **Additional information** **What you'll find here:** * A favorable environment for **learning** and **professional growth** * **Performance evaluations** and **feedback** aimed at continuous development * **Food and/or meal allowance** for grocery shopping and meals * **Medical and dental coverage** so you and your family can stay healthy * **Pharmacy network discounts** on medications * **Childcare allowance** according to current policy * **Gym partnership** to encourage physical activity * **Partnership with SESC** offering various cultural and leisure activities * **Educational partnerships** for language studies, technology, and online courses * **Payroll-deductible loans** with attractive rates plus a financial education program * **Corporate University and learning paths** featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program** with prize and bonus opportunities * **Group life insurance** Here, there's never a shortage of stories to tell! So, how about grabbing your cup of coffee, tea, juice, or favorite drink, learning more about us, getting inspired, checking out our openings, and becoming part of this constantly growing team?

Praça Cel. Agostinho Junqueira, 67 - Região Urbana Homogênea XV, Poços de Caldas - MG, 37701-017, Brazil

Negotiable Salary

Customer Success Analyst64543235241474122

Indeed

Customer Success Analyst

Activity Acts autonomously in managing the customer portfolio, being responsible for driving strategic and sustainable client success outcomes. Analyzes engagement and adoption data, identifies usage patterns, and proposes proactive solutions to increase retention, expansion, and reduce churn. Acts as a consultative partner to clients, leading business meetings focused on value, performance metrics, and customer progression in solution utilization. Works closely with Product, Support, and Sales teams, contributing to continuous improvement of the customer experience. Participates in structuring team processes, supports junior analyst training, and helps build operational success metrics. This role handles customer and user data, requiring compliance with LGPD, recording of operations when applicable, and support to the DPO in risk identification and communication with data subjects.

R. Francisco Ribeiro do Valle, 140 - Guaxupe, Guaxupé - MG, 37800-000, Brazil

Negotiable Salary

Indeed

Engineering Internship

General Management Job ID: 72958 Poços de Caldas, MG, BR (On\-Site) Internship Main responsibilities: * Support technical and operational activities of the engineering team; * Assist in the preparation and updating of technical drawings, layouts, and projects (AutoCAD); * Lead the change management program with interface across other areas; * Participate in monitoring construction works, machine installations, tests, and measurements; * Assist in the control of technical documents, reports, and tracking spreadsheets; * Support data collection and analysis of performance, costs, and timelines (SAP); * Contribute to project planning and scheduling; * Attend team meetings and record minutes or improvement points; * Assist in implementing process improvements and standardization of procedures; * Support compliance with safety, quality, and environmental standards. Who we are looking for: Currently pursuing a degree in Civil Engineering, Mechanical Engineering, Electrical Engineering, or related fields. Technical Skills: * Ability to read and interpret technical drawings and projects; Basic knowledge of planning and control of construction/processes; Basic knowledge of engineering software (AutoCAD, MS Project, Excel, etc.); Ability to prepare technical reports and tracking spreadsheets; Understanding of applicable technical and safety standards; Basic knowledge of quality and continuous improvement tools (e.g.: 5S, PDCA, Lean). Behavioral Skills: * Proactivity and willingness to learn; Good communication and teamwork skills; Organization and attention to detail; Responsibility and commitment to deadlines; Analytical thinking and problem-solving ability; Flexibility and adaptability to different demands. Recommended Additional Courses * Advanced Excel and Power BI; Autocad 2D/3D; Project Planning and Control (MS Project); Introduction to Project Management (PMBOK); Change Management. How to succeed in your role and at Ferrero: Consumers, quality, and care are at the heart of everything we do. To succeed at Ferrero, you simply need to be as consumer- and product-focused as we are, committed to delivering excellent results for consumers around the world. **Our Application Process** --------------------------- We’re constantly looking for talented individuals who are ready to be part of our dynamic and growing organization. Ferrero is a company with a global presence and family values. Join us! ##### **1\. Apply** Complete your online application, upload your CV and include brief cover letter to help us understand your experience and interests ##### **2\. Assess** Our HR team will arrange a phone or video interview if we feel your qualifications are a good match for the job ##### **3\. Interview** If the first interview goes well, you’ll be invited to speak with a Ferrero manager to assess your competencies, technical aptitude and fit within our dynamic organization

Praça Cel. Agostinho Junqueira, 67 - Região Urbana Homogênea XV, Poços de Caldas - MG, 37701-017, Brazil

Negotiable Salary

Indeed

IT Analyst

Description: If you are passionate about technology and looking for a dynamic and innovative environment, this is the opportunity you've been waiting for! We believe in the potential of each individual and value creativity and diversity of ideas. On our team, you will find a collaborative space where your knowledge will be appreciated and your development fostered. We offer the chance to work on challenging projects, where you can apply your skills and learn from highly qualified professionals. If you're looking for a place that encourages exploring new technologies and solutions, come join our journey! Join us and contribute to building a more technological and efficient future. We look forward to meeting you! Responsibilities and duties * Monitor and ensure the proper functioning of information systems and technology infrastructure. * Analyze requirements and develop technological solutions to meet organizational needs. * Perform system and application testing, identifying and resolving failures and technical issues. * Provide technical support to users and teams, solving questions and problems related to hardware and software. * Create and maintain up\-to\-date technical documentation regarding systems, processes, and procedures. * Participate in system implementation and upgrade projects, collaborating with interdisciplinary teams. * Evaluate and propose improvements to IT processes and tools, aiming to optimize efficiency and security. * Stay updated on industry trends and technological innovations, applying them as relevant. Requirements and qualifications * Previous experience in the role or similar positions * Proficiency in programming languages such as Java, Python, or C\# * Knowledge of databases such as MySQL, Oracle, or SQL Server * Familiarity with Windows and Linux operating systems * Teamwork ability and good communication skills 2511090202181858764

Praça Cel. Agostinho Junqueira, 67 - Região Urbana Homogênea XV, Poços de Caldas - MG, 37701-017, Brazil

Negotiable Salary

Quality Management System Analyst64175458795905125

Indeed

Quality Management System Analyst

**Description:** Manage the 5S program by applying the tool with an internal multidisciplinary committee, proposing improvements and conducting audits to identify and address deviations; Ensure compliance with GMP regulations in all areas by disseminating concepts and reviewing SOPs and the GMP manual together with involved departments; Manage the HACCP tool by applying it in technical meetings with the food safety team, continuously updating relevant documents, and driving actions to improve processes, aiming to ensure product food safety standards; Manage the ISO9001 standard, ensuring that its requirements are met throughout the organization by spreading knowledge and providing support to other departments; Maintain updated and accessible quality management system documents by approving, controlling, and making them available on the network, as well as supporting other departments in creating procedures; Plan, organize, and monitor internal audits by developing the audit program/plan and leading the internal audit team; Control non-conformities identified during internal and external audits. Support departments in responding to non-conformities and verify the effectiveness of proposed corrective actions to ensure continuous improvement of the quality management system; Control water potability according to applicable legislation by scheduling and sending external analyses and evaluating test reports, approving or addressing identified deviations; Manage pest control in coordination with the outsourced company by monitoring pest occurrences and correcting irregularities with the involved areas; Conduct training related to applicable food safety and quality management standards and regulations to maintain certifications and comply with relevant legislation (onboarding training, annual GMP review, others as needed); Lead improvement projects within your scope of responsibilities. **Notes on compensation:**

Praça Cel. Agostinho Junqueira, 67 - Região Urbana Homogênea XV, Poços de Caldas - MG, 37701-017, Brazil

Negotiable Salary

Indeed

IT Governance Analyst

Description: Education: Completed higher education in Systems Analysis and Development, Information Technology, or related fields; Professional knowledge: Analytical ability and strategic vision to improve processes and mitigate risks; Solid knowledge of ITIL, COBIT, and governance best practices; Experience in information security and compliance management is desirable; Proactive profile, detail-oriented, and committed to deadlines and quality deliverables. Computer skills: Advanced level Office Suite Availability to work in Guaxupé - MG Your responsibilities will include: * Ensuring IT process efficiency through best practices from COBIT, ITIL, and ISO 27001; * Aligning IT strategy with business objectives, ensuring compliance and governance; * Identifying, assessing, and mitigating risks related to information security and IT service continuity; * Developing and managing business continuity and disaster recovery plans; * Ensuring compliance with regulations and standards such as LGPD, ISO 27001, and other regulatory requirements; * Conducting internal and external audits, ensuring adherence to IT and security policies; * Planning, coordinating, and executing projects using agile and traditional methodologies; * Creating and maintaining schedules, communication plans, and management reports; * Defining, monitoring, and analyzing performance indicators (KPIs) for evaluating IT services; * Proposing and implementing improvements in operational efficiency and data quality; * Ensuring effective integration between IT systems and platforms; * Developing and delivering training on governance, information security, and IT best practices 2510150202241807452

R. Francisco Ribeiro do Valle, 140 - Guaxupe, Guaxupé - MG, 37800-000, Brazil

Negotiable Salary