Junior/Pleno Technical Support Analyst

Description

Job Summary: The Junior Technical Support Analyst will be responsible for installing, configuring, and maintaining Linux servers with Asterisk, as well as providing technical support and collaborating with other departments. Key Highlights: 1. Focus on customer service automation and unification of communication channels 2. An environment that values innovation and results 3. An opportunity for those who enjoy solving problems and learning quickly Opportunity for a Junior Technical Support Analyst at a company offering omnichannel platform solutions for customer service automation, unification of communication channels (e.g., WhatsApp, voice, etc.), team management, and sales volume tracking. **Key Responsibilities:** * Install, configure, and maintain Linux servers with Asterisk; * Create and manage extensions, SIP/IAX trunks, and inbound/outbound routes; * Develop and optimize dialplans (extensions, queues, IVRs); * Provide technical support to internal and external users (from basic to advanced); * Implement integrations with CRM, ERP, and APIs; * Conduct in-person or online training sessions; * Monitor networks, servers, and incidents (24/7 on-call duty\); * Collaborate with development and commercial teams. **Hard Skills Required for This Opportunity:** * Experience in technical support or implementation of VoIP/PABX IP solutions; * Experience in Linux server administration; * Knowledge of: * Asterisk (SIP/PJSIP extensions, queues, IVRs); * Networking and TCP/IP (IP addressing, DNS, routing, gateways). **Preferred Qualifications:** * Knowledge of MySQL/MariaDB databases; * Network security and firewalls; * API-based integrations. **Soft Skills Required for This Opportunity:** * Strong desire to learn; * Resilience when facing challenges; * Proactivity to drive initiatives forward; * Team spirit and customer focus; * Discipline to deliver consistent results. If you enjoy solving problems, learning quickly, and want to grow in an environment that values innovation and results, this opportunity is for you! Minimum Education: High School Diploma (Secondary Education)