Description
**ACTIVITIES**:
* CUSTOMER SERVICE VIA PHONE AND VIRTUAL CHANNELS (WHATSAPP, EMAIL, CHAT, SMS, RECLAME AQUI, FALE CONOSCO; SOCIAL MEDIA, RDR \- BACEN);
* MONITORING OF THE QUERO\-QUERO PAG APP;
* PROACTIVE CLIENT CONTACT TO RESOLVE SPECIFIC ISSUES;
* INTERACTION WITH OTHER COMPANY DEPARTMENTS TO RESOLVE SPECIFIC ISSUES;
* ADMINISTRATIVE SUPPORT (VALIDATION OF GUIDELINES AND REPORTS; HANDLING SPREADSHEETS);
* IDENTIFY OPPORTUNITIES FOR IMPROVEMENT, WITH A STRONG COMMITMENT TO CUSTOMER PERCEPTION;
* ANALYSIS AND MONITORING OF PERFORMANCE INDICATORS FOR SERVICE CHANNELS.
**SKILLS**:
* ABILITY TO DEVELOP DIAGNOSTICS OR ACTION PLANS;
* GOOD COMMUNICATION SKILLS;
* INTERPERSONAL RELATIONSHIP SKILLS;
* CAPABILITY TO WORK EFFECTIVELY IN TEAMS;
* PROFICIENCY IN PRESENTATIONS;
* ANALYTICAL MINDSET AND RESULTS ORIENTATION.
**QUALIFICATIONS**:
* INTERMEDIATE EXCEL;
* HIGH SCHOOL DIPLOMA, PURSUING HIGHER EDUCATION;
* INTERMEDIATE KNOWLEDGE OF OFFICE SUITE.
Minimum Education Level: High School (Secondary Education)
* VA
* VT
* UNIMED
* GYMPASS
* ODONTO