technical support

Description

Job Summary: Responsible for assisting users and customers in resolving technological issues, including computers, systems, networks, software, and devices. Key Highlights: 1. Technical support and troubleshooting via multiple channels 2. User guidance and installation/configuration of software/hardware 3. Incident logging and tracking until resolution Responsible for helping users and customers resolve technology-related issues, such as those involving computers, systems, networks, software, and devices. Respond to service requests (via phone, email, chat) Diagnose technical problems Guide users on system and equipment usage Install, configure, and update software and hardware Escalate more complex issues Log and track incidents until resolution