We are seeking a **Mid-Level Implementation Assistant** to directly support the implementation of technical solutions for clients. The candidate must demonstrate a **firm attitude** and **basic knowledge** of **project management**, ensuring organization, proper execution of tasks, and effective communication with end users and internal teams. **Responsibilities** --------------------- ✓ Assist in mapping clients’ internal processes, identifying workflows and requirements for efficient system configuration. ✓ Monitor and provide technical support during implementation, adhering to standards and best practices. ✓ Support system configuration, perform data migrations, and guide users on correct solution usage. ✓ Instruct clients on appropriate use of support channels. ✓ Maintain accurate records and controls for ongoing and completed services, monitoring deadlines and schedules. ✓ Conduct post-implementation follow-up, assessing satisfaction, proposing improvements, and resolving outstanding issues. ✓ Collaborate effectively with the team to foster an organized and productive work environment. **Technical Requirements** ----------------------- ✓ Basic knowledge of ERP systems, commercial automation, or other technological tools. ✓ Familiarity with business processes (products, taxes, billing, inventory, and customer service). ✓ Ability to quickly learn new tools and functionalities. ✓ Capability to perform simple configurations and assist with data migrations. ✓ Organizational skills to document processes, record support interactions, and adhere to schedules. ✓ Commitment to following the company’s technical standards and procedures. **Behavioral Competencies** -------------------------------- * Strong communication and interpersonal skills. * Proactivity and initiative. * Patience, teaching ability, and empathy when supporting customers. * Diplomatic and conciliatory attitude. * Organization and attention to detail. * Results-oriented mindset and focus on customer experience. **Education (Pursuing or Completed):** * Information Technology. * Information Systems. * Systems Analysis and Development. * Business Administration. * Related fields. **Work Mode:** 100% On-site. ### **Employment Type:** CLT ### **Benefits:** Career Development Plan, Uniform, Drogal and Sesc Benefit Programs, Acipi Partnership, TotalPass, Breakfast and Lunch Provided at the Office, Health Insurance, Dental Insurance, Meal Voucher, Birthday Day Off, Performance-Based Bonus, Annual Profit Sharing (PLR), Udemy Access ### **Department:** Operations