Technical Support / Help Desk Intern

Description

Job Summary: A professional to provide technical support to internal users, assisting with maintenance of IT systems and equipment. Key Highlights: 1. Customer technical support and assistance for internal clients 2. Assistance with installation and maintenance of computers and peripherals 3. Support for operating systems, hardware, and internal systems ### **Main Responsibilities** * Provide technical support to internal clients, clarifying doubts and resolving technical issues * Assist with installation and maintenance of computers and peripherals * Support telephone-based assistance and incident logging * Monitor and provide user support for operating systems * Perform installation, configuration, and adjustment of software (browsers, antivirus, etc.) * Provide support for printers, hardware, and internal systems * Assist in executing tests and preventive maintenance activities ### **Requirements** * Currently enrolled in: Systems Analysis and Development, Information Systems, Computer Science, Computer Networks, or related fields * Basic IT knowledge (hardware, software, and networks) * Familiarity with operating systems (Windows) * Knowledge of computer maintenance is desirable Minimum Education Level: Bachelor's Degree