Technical Support Assistant

Description

Job Summary: Responsible for providing technical support to customers, delivering initial assistance, registering and tracking service requests, and supporting problem resolution. Key Highlights: 1. Technical support and initial customer assistance 2. Focus on service quality and demand organization 3. Teamwork and proactivity BHNET Telecom is a company focused on innovative, high-value-added solutions for Fiber Optic Technology Infrastructure, offering the market the best services, support, and technical solutions. **Job Responsibilities** * Responsible for providing technical support to customers, delivering initial assistance, registering and tracking service requests, guiding customers on service and system usage, and supporting resolution of issues related to internet and contracted services. Works with a focus on service quality, demand organization, and adherence to company procedures. **Minimum Requirements** * **MUST RESIDE IN NOVA CONTAGEM OR THE CONTAGEM REGION;** * Completed High School; * Strong communication skills; * Ability to work in a team; * Proactive. **Desirable** * Proficiency in Microsoft Office Suite; **Additional Information** * Schedule: Monday to Saturday, from 1:00 PM to 8:20 PM, with a 1-hour lunch break * Salary: Starting at $1680.74 * Benefits: Meal Allowance (Swile), Transportation Allowance, discount on BHnet internet plan. **If you match this profile, apply for the position!** Employment Type: Full-time CLT Compensation: R$1\.680,74 \- R$1\.850,59 per month Benefits: * Meal allowance * Food allowance * Transportation allowance Work Location: On-site