Store Operator

Description

Job Summary: Customer service professional for in-person and telephone support, plan sales, registration updates, technical support, and financial management. Key Highlights: 1. Friendly and solution-oriented customer service. 2. Opportunity to engage in sales and negotiation of services. 3. Dynamic cash handling and subscriber support routines. Description: Requirements: * Completed high school education (mandatory); * Prior experience in customer service and/or sales (preferred); * Basic computer skills; * Proficiency in using telephone, e\-mail, and digital management systems; * Availability to work during business hours, including Saturdays. Advantages: * Experience in the telecommunications sector; * Experience with customer service systems or platforms; * Familiarity with billing and customer negotiation procedures. Skills and Competencies: * Strong verbal and written communication skills; * Friendly, empathetic, and solution-focused service; * Proactivity and agility in handling diverse situations; * Organization, attention to detail, and responsibility regarding data and funds; * Collaborative mindset with ease in teamwork. Responsibilities: * Deliver courteous and efficient in-person and telephone customer service; * Conduct internet plan sales, presenting solutions tailored to customers' needs; * Confirm and update subscriber registration data; * Record customer interaction history and service logs in the system; * Process plan changes, including upgrades to contracted services; * Issue duplicate payment slips and advise on available payment methods; * Administer satisfaction surveys related to service installation and maintenance; * Log technical support tickets for subscribers when necessary; * Conduct respectful and strategic phone and e\-mail collections; * Receive invoice payments and record them in the system; * Perform accurate and responsible cash opening and closing procedures; * Negotiate agreements with delinquent subscribers, seeking amicable solutions; * Issue electronic invoices per requests or internal procedures. 2512050202181524152