Job Summary: Store Coordinator responsible for leading shifts, focusing on the customer, resolving issues, and managing teams in an enjoyable environment within the Starbucks and ZAMP partnership. Key Highlights: 1. Lead and manage shift teams in a delightful environment. 2. Focus on customer experience and service excellence. 3. People development and performance management. Hi, great to see you here! ?? Do you already know the Starbucks \+ ZAMP partnership? ZAMP® is a restaurant operator that believes authentic food represents new discoveries for people. Our DREAM is to become the world’s best restaurant brand operator, positively transforming people’s lives. We believe courage to innovate is essential to achieving this goal. Driven by our constant desire to innovate, we partnered with STARBUCKS—a brand renowned for delivering innovative and delightful customer experiences, distinguished by its expertise in premium coffee. With a focus on continuing to positively impact our customers’ journey, we are always seeking talented, passionate individuals eager to make a difference! Join this incredible team! From the beginning, Starbucks set out to be a different kind of company—one that not only celebrates coffee and its rich tradition but also fosters a sense of connection. We are known for developing and supporting partners who share this passion and are guided by the act of service. We seek someone who embodies our Mission and Values and is committed to delivering quality, focusing on problem-solving and process improvement to ensure food safety. YOUR MISSION: Serve as Shift Coordinator, leading partner shifts with the customer always first, resolving issues, overseeing operational activities and team leadership, and creating a pleasant and delightful environment for both customers and on-duty partners. RESPONSIBILITIES: * Ensure excellence in customer service; * Cash register opening and closing; * Receiving goods and properly storing products; * Responsible for managing the store shift, including planning and executing the work schedule; * Ensure quality, food safety, and cleanliness processes comply with current legislation; * Engage in people development and performance management; * Support achievement of proposed targets and customer satisfaction; * Collaborate with a multidisciplinary team. REQUIREMENTS: * High school diploma or equivalent; * Experience in shift and team management within the food and beverage industry; * Availability to work weekends and holidays according to rotating schedule (5x1\); * Availability for travel; * Dynamism, proactivity, and passion for your work—here, it makes all the difference; * Candidate aligned with our mission and values; * Person capable of generating delight through strong interpersonal skills; * Action-oriented, focused, and agile in delivery; BENEFITS \- WHAT WE LOVE: * Medical Assistance (optional); * Dental Assistance (optional); * Life Insurance; * Meal Voucher; * Transportation Voucher; * Extended Maternity and Paternity Leave; * Career Development Plan; * TotalPass; * Discount on Starbucks products (food and beverages); * A bag of Starbucks whole-bean coffee every three months; Minimum Education Level: High School (Secondary Education)
João Silva
Indeed · HR
João Silva
Indeed · HR
