Technical Assistant

Description

Job Summary: Professional to monitor and handle customer service activities, ensuring the execution of installation, defect, and provisioning processes. Key Highlights: 1. Monitor and handle customer service activities. 2. Ensure the execution of installation, defect, and provisioning processes. 3. Participate in Occupational Health and Safety programs. Vice-Presidency: VP ENGINEERING AND CUSTOMER SERVICES Work Location: São José dos Campos Department: Customer Services Directorate – Interior of São Paulo **Responsibilities and Duties** Monitor and handle customer service activities, administratively forwarding the execution of processes related to installation, defect, and provisioning. Comply with requirements for maintaining the Occupational Health and Safety Management System and participate in Occupational Health and Safety programs. Understand Telefônica’s Environmental Policy and implement it in daily activities to ensure best practices for the company’s environmental management. **Requirements and Qualifications** COMPLETED HIGH SCHOOL EDUCATION – CERTIFICATE OF COMPLETION **Additional Information** See what we offer you: At Vivo, we spare no effort in supporting and valuing our employees. These are not only excellent benefits but also flexible ones. • Choose the ideal benefit for you and your dependents through a digital platform offering various categories including Gym, Meal Voucher (VR), Food Allowance (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; • Corporate mobile phone. Yes, a brand-new smartphone for you! • Unlimited voice and data plan! Yes, unlimited! With the best mobile network, even faster with Vivo’s 5G! • An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; • Eligibility for annual Bonus or PPR (Profit-Sharing Plan); • Plan your future through our Private Pension Plan; • Have children? You’ll be eligible for a subsidy to help cover school, daycare, or babysitter expenses; • Work in an environment that respects your personality, your style of dress, and your individuality—be authentically you. \#VemdeVocê • Work remotely up to two days per week. \#Mobility • Enjoy flexible working hours; • Take a day off (Day off) to celebrate your birthday; • Participate in one of the largest corporate volunteer programs to transform the world; • Benefit from our Educational Development Program, offering partnerships with educational institutions at discounted rates, certifications, and online courses; • Accelerate your career through our Internal Recruitment Program, both in Brazil and abroad—as we operate in more than 17 countries! \#VivoMinhaCarreira • Access a series of initiatives designed to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, which encourages our team to adopt healthy habits and enjoy a better quality of life! Available to our employees are consultations with nutritionists, psychologists, social workers, telemedicine services, and much more! • All our positions are open to people with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences, and people’s potential! \#VivoDiversidade \#VemPraVivo Important: The only way to apply for Vivo’s selection processes is via the company’s pages on the Gupy platform at https://vivo.gupy.io — there is no fee required for application or hiring. We are a company within the Telefônica Group, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Connect** people, businesses, and society as a whole, building a more connected nation and transforming the lives of Brazilians. We aim to expand our customers’ autonomy, personalization, and real-time choices—putting them in control of their digital lives, safely and reliably—all with the quality only Vivo can deliver. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We have implemented agile methodologies across the entire organization, seeking to connect with the most innovative and collaborative ways of working. We act to foster a diverse and inclusive environment that stimulates creativity, drives innovation, and increases engagement. At Vivo, culture is the force that transforms strategy into action. We are driven by **Purple Passion**—our unique ability to envision, execute, and overcome barriers with entrepreneurial courage, anticipate trends, and build a future we’re proud of. This energy connects diversity, innovation, and sustainability, transforming purpose into impact through technology and its infinite possibilities. **To live this essence, we seek people who embody our 5 Passions**—behaviors reflecting who we are and how we make a difference: * **"The customer’s time is now"**: Immediately resolve what matters most to the customer. * **"People are our best technology"**: Adopt a constructive attitude, collaborate, and trust in connections. * **"Curiosity works well"**: Act courageously, test new ideas, and learn from every discovery. * **"It can be simpler"**: Get straight to the point, resolve with those who matter, and simplify the path. * **"Results are my responsibility"**: Take ownership of your actions and results, recognizing that omissions also generate impact. We believe that **diversity**—in people, experiences, cultures, behaviors, skills, and attitudes—is a differentiator that reflects the society we live in. We maintain a robust internal program anchored in five pillars: Gender, LGBTI+, Race, Persons with Disabilities (PcD), and 50+—to ensure a more inclusive culture and a more diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. We believe the path to delivering the best experience to our customers begins with providing a great experience for our employees. **\#VemPraVivo**