Job Summary: A technical support professional responsible for managing, installing, and troubleshooting hardware, software, and network issues to ensure the proper functioning of equipment and systems. Key Highlights: 1. Remote and on-site technical support for hardware and software 2. Configuration and management of computing resources 3. Incident resolution and user support **Responsibilities:** * Provide remote and on-site technical support, performing installation, configuration, customization, and management of computing resources (hardware and software), including equipment upgrades and implementation of new systems, versions, releases, and patches. * Support communication networks and assist users with questions related to standard market applications and corporate systems. * Detect and resolve IT equipment issues through corrective and preventive actions. * Verify the operational conditions of IT equipment. * Support users during in-person meetings, teleconferences, and videoconferences by organizing and configuring required equipment. * Perform on-site incident resolution, service requests, and technical inspections. * Assemble network cables and conduct basic verification and identification of UTP cabling infrastructure issues. * Identify and resolve issues related to network points and infrastructure (LAN, WAN, and WLAN) in environments using hubs and switches. * Implement network resource sharing. * Install, replace, and substitute IT equipment and defective parts provided by the CONTRACTOR when outside warranty coverage. * Install, update, and configure security systems (antivirus) and supported operating systems, currently Windows and Chrome OS, as well as any others subsequently adopted. * Configure and install software on computers, laptops, and tablets. * Remove previous system versions, perform formatting, and configure new virtual environments per CONTRACTOR specifications. * Reconfigure existing equipment and software. * Install and configure workstations, printers, network interface cards, and update drivers. * Provide basic support for computers, printers, peripherals, and accessories at assigned locations. * Replace IT consumables, such as ink cartridges and toner, supplied by the CONTRACTOR. * Perform data loading, purging, and transfer across storage media. * Execute information security actions, including backup, data recovery (recover), virus detection, and disinfection of media and files. * Identify and resolve technical failures and non-conformities in hardware and software either in use or during integration phases. * Support School Units in identifying, describing, and managing the warranty claim process flow with suppliers. **Requirements:** * Completed undergraduate degree. * Proven experience in remote and on-site IT support. * Availability to use personal vehicle for travel. *CTC is an inclusive company. All our positions are designed to promote diversity and are open to professionals of all genders, races, ethnicities, ages, sexual orientations, and persons with disabilities (PwD).*