Senior Cloud and Infrastructure Analyst

Description

Job Summary: The professional will ensure incident ticket handling, manage routine operational activities, monitor Cloud and Infrastructure environments, and drive continuous improvement in operational processes. Key Highlights: 1. Managing routine operational activities and distributing tasks 2. Monitoring Cloud and Infrastructure environments to ensure availability 3. Promoting continuous improvement in operational processes and automation **What will be your role?** * Ensure timely handling of tickets and requests within established SLAs via **JIRA**. * Manage routine operational activities, distribute tasks, and monitor support queues. * Monitor Cloud and Infrastructure environments, ensuring service availability, performance, and stability. * Manage incidents, escalations, and resolutions with N2/N3 teams, vendors, and partner departments. * Administer and track workflows, priorities, and metrics within **JIRA**. * Promote continuous improvement in operational processes, automation, and standardization. * Support the technical development of the team, provide feedback, and organize shift schedules. * Ensure clear and concise communication during critical incidents and planned changes. **We expect you to have:** * Experience with the ticket management tool **JIRA** (queues, workflows, dashboards, and reports). * Knowledge of Cloud environments (Azure, AWS, OCI, or GCP). * Knowledge of Windows and Linux servers. * Solid understanding of networking, firewalls, DNS, VPN, and connectivity. * Experience with monitoring and incident management tools. * Familiarity with **ITIL** best practices. * An analytical, organized profile with a strong focus on problem resolution. **It would be great if you also have (your differentiators):** * Cloud certifications (Azure, AWS, OCI, Google Cloud). * Advanced **JIRA** administration experience and managerial dashboard creation. * Process automation knowledge (PowerShell, Python, Shell Script). * Experience in 24x7 critical operations. * Experience with operational KPIs, SLAs, backlogs, and productivity metrics. * Knowledge of DevOps and deployment pipelines. * Technical English. * A hands\-on profile focused on efficiency, innovation, and continuous improvement. **You’ll love working here if:** * You want opportunities to learn and work with diverse technologies; * You seek a company offering real growth and career advancement opportunities; * You prefer a relaxed and informal work environment; **Our Benefits:** * Meal voucher; * Food allowance; * Fuel allowance; * Health insurance; * Dental insurance; * Life insurance; * Daycare assistance; * Assistance for children with disabilities; * Pharmacy network; * Profit-sharing program (PLR); * TotalPass; * Integra (Wellness Program); * Hybrid work model; * Certification support; * Birthday day off; \#JoinENG! *