Job Summary: The Growth Manager is the company's driving force, identifying and scaling growth opportunities sustainably, optimizing the sales funnel, and transforming hypotheses into practical experiments. Key Highlights: 1. Identify and scale growth opportunities sustainably 2. Optimize the sales funnel and generate positive ROI 3. Collaborate with Product and Sales teams to secure ideal leads Desk Manager is an ESM platform that simplifies operations and management, operating in the market for over 10 years and serving more than 700 active clients across diverse business areas. With a suite comprising 12 multifunctional applications, the platform stands out in the market. Among its features are the **Ticket** application, which serves as the primary means of organizing and interacting with service requests, while the **Project** application focuses on simplified activity management. The **CMDB**, aligned with ITIL, enables registration and management of configuration items. In the **Expense** application, extra expenses and reimbursements are managed, and **Satisfaction** analyzes customer experience. **Gamification** introduces playful elements to boost engagement, and **Knowledge** builds and shares knowledge bases. The **Conversation** feature optimizes customer support via WhatsApp or Telegram, and the **Automated Chat** enhances self-service, integrating even with WhatsApp. **SLA** monitors deadlines and response times, **Attendance** tracks working hours, **Dashboard** centralizes general configurations, and **Company** manages client and user registrations. Living integration and innovation daily, Desk Manager delivers the best solutions to simplify your governance. **Position:** ---------- **Role Mission/Purpose:** Be the company’s growth engine, identifying and scaling growth opportunities sustainably. Your mission is to structure acquisition channels, optimize the sales funnel, and transform hypotheses into practical experiments that generate positive ROI and predictability. **Responsibilities and Duties:** * Structure and manage acquisition channels (Paid Media, SEO, Partnerships, Cold Outbound, etc.). * Implement a continuous testing culture (A/B) on landing pages, ads, and conversion flows. * Analyze the full funnel: from click to retention, identifying where we are losing money or opportunities. * Manage performance budgets with a focus on efficiency metrics (CAC, LTV, ROAS, and ROI). * Create and monitor Growth dashboards: visualizing the real impact of campaigns on revenue. * Explore new channels and technologies: always seeking the "blue ocean" before competitors do. * Collaborate with Product and Sales teams to ensure generated leads match the ideal customer profile (ICP). * Optimize the user journey, reducing friction in the conversion process. **Requirements:** --------------- **Competencies and Requirements:** * Degree in: marketing and/or communications. Certifications in Growth, inbound marketing, or paid traffic are desirable. * **Experience:** * 3\-4 years of experience * Experience in SaaS is a plus **Soft and Hard Skills:** * Hard Skills: Ability to create campaigns on Meta Ads, Google Ads, and LinkedIn Ads; conduct A/B tests using Google Optimize or similar tools; knowledge of inbound sales processes. * Soft Skills: Think like a scientist: formulate hypotheses, test quickly, fail cheaply, and learn rapidly. Be truly "data\-driven": reject "I think" — use data to guide every cent invested. Maintain a holistic perspective: understand that Growth is not just about acquisition, but also conversion and retention. Obsessive focus on execution: ideas without implementation are merely noise. Resilience and curiosity: what worked yesterday may not work today; be ready to pivot your strategy. **Development Indicators and Differentiators:** * New channel tests conducted; Advanced training courses on channels and traction * **Additional Information:** ----------------------- **Contract Type:** * CLT **Work Schedule:** * Monday to Friday, 9:00 AM to 6:00 PM // 8:00 AM to 5:00 PM * Hybrid: 3 days per week onsite at the Vila Olímpia office. **Salary:** * To be negotiated **Benefits:** * Meal voucher: BRL 40.00/day * Transportation voucher, if employee opts for it * OKR bonus for teams meeting goals * Annual bonus for company-wide goal achievement * Individual development plan * Hybrid work model (our office is located in Vila Olímpia, São Paulo) * Flexible working hours (40h/week) * Monthly remote work allowance * Home office setup subsidy \+ equipment kit for remote work * Maternity/Paternity leave (Maternity: 6 months / Paternity: 3 months) * Childcare/Subsidy (daycare or similar assistance) for CLT employees and interns, per SINDPD Collective Bargaining Agreement * Birthday day off * Marriage leave (7 days) * Bereavement leave (for ascendants, descendants, and siblings \- 10 days) * Pet bereavement leave (2 days) * Health insurance plan, with 90% subsidy for entry-level plan * Dental insurance * WellHub (Gympass) * Avus app (discounts on consultations, exams, and medications)