Collections Assistant

Description

Job Summary: Professional responsible for debt negotiation, administrative tasks, and customer service within finance departments. Key Highlights: 1. Central role in debt negotiation and customer portfolio management. 2. Involvement in essential financial and administrative routines. 3. Opportunity to enhance communication and persuasion skills. **Main Responsibilities:** * **Negotiation:** Contact delinquent customers to renegotiate outstanding debts. * **Administrative Tasks:** Issue and send invoices, bank slips (boletos), and consent letters. * **Portfolio Control:** Record payment settlements in the system, calculate interest and financial charges. * **Customer Service:** Clarify customer inquiries regarding billing and payments. * **Reporting:** Prepare weekly/monthly reports on delinquency status. **Requirements and Profile:** * **Education:** High school diploma (completed) * **Skills:** Strong verbal and written communication, negotiation, persuasion, active listening, and proficiency with office tools (Excel). * **Knowledge:** Basic understanding of banking processes and financial routines. **Areas of Operation:** Commonly found in finance departments of retail stores, manufacturing companies, retailers, and service providers. **Salary** \- $ 1\.631,00 \+ payments for settled agreements \- Working hours: 9:00 AM–6:00 PM, Monday–Friday; 8:00 AM–12:00 PM on Saturdays \- Benefits \- R$25.21 daily meal voucher (VR) and R$12.00 daily transportation voucher (VT), deposited into checking account. \- On-site cafeteria \- Health and dental insurance after 3 months \- Wellhub and Online University Payment: R$1\.631,00 \- R$2\.200,00 per month Benefits: * Dental care assistance * Commercial partnerships and discounts * Transportation allowance Work Location: On-site