TELEPHONE OPERATOR

Description

Job Summary: A professional responsible for making and receiving telephone calls, directing clients, and ensuring the quality of internal and external customer service. Key Highlights: 1. Operate PBX equipment and manage local and long-distance calls 2. Maintain an updated telephone directory to facilitate customer service 3. Respond promptly to emergencies and ensure proper maintenance of equipment Make and receive telephone calls (local and long-distance), seeking to understand customers' needs and directing them to the appropriate departments or individuals, aiming to guarantee high-quality service to internal and external customers. **Responsibilities and Duties** * Operate PBX equipment, making and receiving local and long-distance calls, and transferring them to the requested extensions or individuals; * Maintain an updated telephone directory, recording frequently requested phone numbers of establishments and hospitals to facilitate customer service; * Request staff presence via mobile phone or hospital public address system to ensure prompt response in emergency situations; * Contact and inform the Hospitality Coordination about the need for corrective or preventive equipment maintenance; * Prepare daily reports showing the volume of local calls; * Ensure proper equipment maintenance by cleaning and handling them with care; * Perform other duties as needed or at the supervisor's discretion; * Respond promptly to all emergency situations by contacting the competent authorities, as appropriate. **Requirements and Qualifications** * Completed high school education; * Knowledge of quality standards in telephone customer service. **SPDM** \- Associação Paulista para o Desenvolvimento da Medicina is a non-profit, philanthropic civil association, recognized as being of federal, state, and municipal public utility, respectively by Decrees No. 57\.925, dated 03/04/1966; No. 40\.103, dated 05/17/1962; and No. 8\.911, dated 07/30/1970\. The Association’s primary guiding principle is its integration into the health system, focusing on treatment, disease prevention, and promotion of primary, secondary, and tertiary health care, strengthening ties with the local community and reaffirming its social commitment to serve everyone without discrimination. With institutional growth, **SPDM** has been expanding its scope of activities through projects currently under development in Social Assistance and Education sectors. This broad range of initiatives increasingly consolidates **SPDM** as a large-scale philanthropic institution pursuing economic, social, and environmental sustainability. Thus, SPDM contributes effectively to the continuous improvement of services provided by Brazil’s Unified Health System (SUS), primarily aiming to guarantee universal access and equal opportunities for healthcare, essential to citizens’ human and social development. Our commitment is to promote an inclusive culture that values diversity and empowers our employees to deliver their best performance. All qualified candidates will be considered for open positions without distinction based on ethnicity, religion, sexual orientation, gender identity and/or expression, age, race, nationality, or disability. SPDM is an equal opportunity employer for all individuals who meet the minimum requirements. We value the sharing of ideas, teamwork, respect for diversity, and inclusion. **MISSION** To provide outstanding healthcare without prejudice, distinction, or classification of citizens. **VISION** To be recognized as the largest and most competent Brazilian philanthropic health organization. **VALUES** * Training and Development * Social Commitment * Reliability * Entrepreneurship * Equity * Ethics * Humanization * Quality * Ecological, Economic, and Social Sustainability * Tradition * Transparency **O SIM** Integrated Medical Service (SIM) is a specialized medium-complexity health unit located at Praça Luiz de Araújo Máximo, 50, Jardim Paraíba, Jacareí/SP, offering referral-based care and forming part of Jacareí’s Municipal Health Network. It provides healthcare to users of Brazil’s Unified Health System (SUS) from the municipalities of Jacareí, Igaratá, and Santa Branca, according to the patient access flow defined and implemented by the Jacareí Municipal Health Department’s regulatory mechanisms. The Associação Paulista para o Desenvolvimento da Medicina (SPDM) assumed management of this unit on January 2, 2018, pursuant to Management Agreement No. 2\.002\.01/17\.17\. In partnership with the Jacareí Municipal Government, through the Municipal Health Department, SPDM strives for excellence in public healthcare services and reinforces its commitment to the principles of SUS, as established in Law No. 8\.080, dated September 19, 1990—particularly regarding universal access, free assistance, preservation of individuals’ autonomy in defending their physical and moral integrity, equitable healthcare, patients’ right to information, respect for users’ and citizens’ rights, among others.