Functional Assistant

Description

Job Summary: Professional responsible for requirements elicitation, validation, and acceptance testing; leading meetings; and providing user support—acting proactively and with strong organizational skills. Key Highlights: 1. Opportunity to learn and work with diverse technologies 2. Company offering real growth and career advancement opportunities 3. A light-hearted and relaxed work environment **Job Description** Elicitation and documentation of requirements from clients; Validation of requirements with the Software Factory; Acceptance testing of deliverables from the Software Factory (bug fixes and new implementations); Leading meetings with internal teams and clients to address issues or discuss solutions; Preparation of Functional Specifications—including workflow diagrams and detailed solution descriptions—for the Software Factory; Receiving, analyzing, processing, and forwarding client-submitted tickets; Creating and tracking internal tickets; Validating fixes for internal tickets; Preparing status reports on the internal ticket backlog; Training and guiding end users on system functionalities. **What We Expect From You:** Proactivity in identifying and resolving issues; Strong organizational and communication skills; Confidence in training, clarifying, and supporting users during testing or system usage; Confidence in facilitating meetings with clients or internal teams; Flexibility regarding working hours; Strong written communication skills—in Portuguese—with clarity, conciseness, and grammatical accuracy. **Nice-to-Have (Your Differentiator):** Experience with Excel and SQL **You’ll Love Working Here If:** * You want the opportunity to learn and work with diverse technologies; * You’re seeking a company that offers real growth and career advancement opportunities; * You’re looking for a light-hearted and relaxed work environment; **Our Benefits:** * Meal allowance; * Food allowance; * Fuel allowance; * Health insurance; * Dental insurance; * Life insurance; * Daycare assistance; * Assistance for children with disabilities; * Pharmacy discount program; * Profit-sharing program (PLR); * TotalPass; * Integra (Wellness Program); * Hybrid work model; * Certification support; * Birthday day off; \#JoinENG! *