Operations Technician III (Third Shift)

Description

Job Summary: Operations Analyst III focused on analysis, configuration, and system support, ensuring data consistency and continuous improvement of operational processes. Key Highlights: 1. Operate and configure systems according to client-specific requirements. 2. Develop tools and operational support solutions to improve efficiency. 3. Contribute to the continuous improvement of operational processes. We are a **100% Brazilian** organization, passionate about creating Brazilian technology and focused on solutions and innovation. We deliver ICT (Information and Communication Technology) solutions applied across multiple sectors, including telecommunications, agribusiness, finance, utilities, industry, smart cities, retail, and defense and security services. We believe that through our **Way of Being and Doing**, we will achieve sustainable results, contributing to the development of our people and society. Our values define our essence: who we are, what inspires us, and what makes us unique. They constitute our **Way of Being**. **Institutional Values \- COCREATE:** **C**ollaboration **O**rientation to the customer **C**onfidence **R**espect **I**nnovation **A**daptability **R**esults Based on our Way of Being, we define the competencies and behaviors that reflect, in practice, our **Way of Doing** \- Leadership and Influence Capability, Integration and Cooperation, Active Listening, Ethics and Integrity, Emotional Intelligence, Curiosity and Learning, Digital Thinking, Systems Thinking, Resilience and Flexibility, Planning and Time Management, Value Generation, Data-Driven Decision Making Do you identify with our **Way of Being and Doing**? Then join us and **COCREATE** as an **Operations Technician III**! **Your day\-to\-day challenges will include:** * Analyzing and assimilating clients' business information, understanding rules, workflows, and operational needs. * Operating and configuring systems according to each client's specific requirements, ensuring compliance with business rules. * Processing customer meter reading and billing data following defined operational rules. * Identifying, resolving, and monitoring potential errors or inconsistencies in systems and operations. * Analyzing system-generated outputs, ensuring data consistency. * Preparing reports, analyses, and presentations for clients and operational teams. * Supporting, guiding, and training internal and client teams, acting as an operational reference. * Monitoring operations and, when necessary, temporarily assuming critical operational tasks. * Developing tools and operational support solutions aimed at improving efficiency and quality. * Continuously contributing to operational process improvements by proposing optimizations and standardizations. **We are looking for someone with:** * Prior experience in operations, system support, or related areas; * Ability to analyze data and interpret operational results; * Knowledge of corporate system configuration and operation; * Proficiency in reporting and presentation tools (e.g., Excel, PowerPoint, or similar); * Availability to work the third shift (12:00 AM to 8:00 AM), Monday through Friday. **It would be a plus if you have:** * Experience in process documentation and continuous improvement; * Intermediate English proficiency. **CPQD offers:** * Daycare or babysitter allowance; * Unimed health insurance; * Uniodonto dental insurance; * Vidalink medication allowance; * Meal/voucher allowance; * Life insurance; * Pet health plan; * Vacation bonus exceeding market standards; * Private pension plan; * WellHub; * Shuttle service; * Free parking; * Payroll-deductible loans; * Birthday day off; * Holiday bridging days; * Citizen company: extended maternity and paternity leave; * Postgraduate support program; * Partnerships and agreements: facilitating options for health, leisure, culture, and education; * Internal programs: focused on development and well-being. We are proud of who we are, and we believe this stems from our **diversity**! Therefore, we invest in our Diversity, Equity & Inclusion program: **CPQD+**, strengthening our practices for equal opportunity regardless of race, gender, age, religion, disability, or sexual orientation, and reaffirming our commitment to leveraging differences to foster an innovative, sustainable, and safe environment where everyone can reach their full potential. Join our team and Connect to the New. \#ConnectToTheNew \#Diversity \#Technology \#CPQD