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Job Summary: Providing technical support to customers, agencies, and the sales team, evaluating information to ensure print quality and managing service orders. Key Highlights: 1. Specialized technical support in flexography and cliché making 2. Analysis of incidents and proposal of continuous improvements 3. Service validation and customer relationship management Can you imagine being part of one of the most representative cliché makers in the Americas? Then, this is your moment! We have an outstanding opportunity for the position of **Customer Service Technician** at **Alpha Clicheria**, located at our headquarters in **Valinhos/SP.** **Responsibilities:** * Evaluate technical information to ensure flexographic print quality; * Issue and review service orders based on customer requirements; * Provide technical support to customers, agencies, and the sales team; * Monitor service status in Pre\-Press and conduct follow\-ups; * Verify contractual proofs and organize their dispatch to customers; * Record and analyze incidents and non\-conformities, proposing improvements; * Plan deliveries with the cliché maker and shipping department (proofs and clichés); * Validate services with the customer at the final stage; Requirements: * Completed high school \- A bachelor’s degree in Graphic Design or related fields is considered a plus; * Proven experience in the printing industry, with focus on cliché making and flexography; * Prior experience in technical customer service; * Proficiency in graphic tools such as Corel Draw, Photoshop, and Illustrator; * Dynamic profile, strong communication skills, and ability to negotiate conflicts; * Good verbal and written communication skills. Benefits ️ Meal allowance on site; Food voucher; Transportation voucher; Unimed health plan; Uniodonto dental plan; Pharmacy benefit; ️ Gympass; Profit sharing (PLR); Banked hours system; Payroll-deductible loan; Partnerships with universities and English schools; ✈️ Exclusive travel discount partnerships.
