Senior Support Analyst

Description

Job Summary: The professional will manage customer support via Chat and Email to resolve issues related to time management systems, delivering effective solutions. Key Highlights: 1. Handling problem resolution via Chat and Email 2. Focusing on providing clear explanations and effective solutions 3. Providing customer support for time management systems **Company:** DIMEP **Location:** Vila Leopoldina – São Paulo/SP **Employment Type:** CLT (Permanent) **Working Hours:** Monday to Friday, from 8:30 AM to 6:00 PM **About the Company** DIMEP is a national reference in time tracking, access control, and automation solutions, with strong market presence and a focus on technology and innovation. **Responsibilities** Will manage customer support via Chat and Email to resolve issues related to time management systems, providing clear explanations and effective solutions to customers; for complex cases, will escalate to Level II tickets, ensuring customers receive the necessary support. **Requirements** Completed high school education; Relevant experience is a plus. **Benefits** Transportation Allowance + Meal Allowance R$143.00 (Monthly) + On-site Restaurant + Day Off + Medical and Dental Insurance (Optional). Job Type: Full-time, Permanent CLT Compensation: R$1.945,00 per month Benefits: * Meal Allowance * Food Voucher * Transportation Allowance Work Location: On-site