TECHNICAL SUPPORT ANALYST

Description

Job Summary: Technical Support Analyst responsible for first-level technical support, problem diagnosis, and assistance in using the platform. Key Highlights: 1. First-level technical support to customers 2. Problem diagnosis and incident analysis 3. Assistance in using the Fastway platform Human Resources Consulting is seeking a Technical Support Analyst in Jundiaí. Jund Empregos is a platform dedicated to job placement in the Jundiaí region. It provides services to connect candidates and companies seeking talent. **Responsibilities:** Provide first-level technical support to customers via chat, phone, or ticketing system. Diagnose initial issues on the Fastway platform. Assist customers in using the platform. Analyze incidents. Perform call testing and platform functionality validation. Analyze basic system logs to identify failures. Register and track technical tickets until resolution. Previous experience as a Technical Support Specialist, Technical Support Technician, Help Desk Analyst, or Support Consultant may indicate alignment with some activities of this position. Bachelor's degree in progress Required experience **Compensation and Benefits:** * Salary: 2\.632,00 * Benefits disclosed during the interview stage. **Additional Information:** * Contract: Permanent \- On-site. * Duration: Full-time * Schedule: Monday to Friday, from 08:00 to 17:00\. Or from 09:00 to 18:00\.