Experience in technical support / Service Desk. Proven experience in Service Desk / Level 1 Support, including both on-site and remote assistance; Proficiency in Windows 10/11: configuration, diagnosis, and troubleshooting; Knowledge of Microsoft Office, Outlook, Teams, and collaboration tools; Basic understanding of networking (TCP/IP, DNS, DHCP, Wi-Fi), with ability to diagnose connectivity issues; Support and maintenance of equipment (laptops, desktops, printers, scanners, and peripherals); Configuration of new equipment, software installation, and implementation of internal policies; Opening, logging, prioritizing, and closing tickets in a Help Desk tool, adhering to SLAs; Organizational skills to maintain up-to-date documentation and records; Strong communication skills, professional demeanor, courtesy, proactivity, and sense of urgency; Ability to follow internal procedures and guide users when necessary; Preferred qualification: basic knowledge of Active Directory (user creation, password reset, drive mappings). *On-site position **Benefits:** Breakfast On-site meal Transportation Allowance or Mobility Assistance Health Insurance – Unimed Dental Insurance – Odontoprev Sesc Partnership – National Membership Card Employment Type: Full-time CLT