Collections Assistant

Description

Job Summary: Grau Técnico is seeking a communicative and organized Collections Assistant to work in its Customer Relationship Center, focusing on debt negotiation and public service aimed at student retention and loyalty. Key Highlights: 1. Opportunity for a communicative professional with negotiation skills 2. Active and responsive communication with students to negotiate outstanding debts 3. Focus on courteous service and efforts to retain and foster student loyalty **Job: Collections Assistant – Customer Relationship Center** **Grau Técnico** is hiring a **Collections Assistant** to work in the unit’s Customer Relationship Center. We seek a communicative and organized professional with negotiation skills and a results-oriented mindset, who enjoys working with public service and performance targets. **Main Responsibilities:** * Conduct active and responsive communication with students to negotiate outstanding debts; * Issue payment slips and monitor agreed-upon arrangements; * Update information in the system; * Monitor delinquency status and propose regularization solutions; * Provide courteous service, aiming to retain and foster student loyalty; * Work toward individual and collective targets. **Requirements:** * Completed high school education; * Strong verbal and written communication skills; * Aptitude for negotiation; * Basic computer literacy; * Prior experience in collections or customer service is a plus. **Behavioral Competencies:** * Organization; * Proactivity; * Results orientation; * Emotional intelligence; * Teamwork. **Job Details:** * Employment Type: CLT (Consolidation of Labor Laws) * Working Hours: To be confirmed Job Type: Full-time CLT Salary: R$1\.870,00 \- R$2\.400,00 per month Benefits: * Meal allowance * Food voucher * Transportation allowance Work Location: On-site