Collection Assistant

Description

Job Summary: The Collection Assistant will be responsible for monitoring delinquent customers, negotiating outstanding balances, and contributing to the company's financial health while maintaining a cordial relationship. Key Highlights: 1. Negotiation of deadlines, amounts, and payment methods 2. Monitoring of delinquency and management of the customer portfolio 3. Support to the finance department with collection reports **Job Description:** We are seeking a Collection Assistant to join our team. The professional will be responsible for monitoring delinquent customers, negotiating outstanding balances, and contributing to the company's financial health while maintaining a cordial and efficient relationship with customers. **Main Responsibilities:** * Conduct proactive and reactive collections (phone, e\-mail, and WhatsApp) * Negotiate deadlines, amounts, and payment methods * Issue invoices, duplicate copies, and payment agreements * Monitor delinquency and manage the customer portfolio * Record information and interactions in the system * Prepare collection reports and performance tracking reports * Support the finance department as needed **Requirements:** * Completed high school education (a bachelor's degree in Administration, Financial Management, or related fields is desirable) * Experience in collections or customer service * Strong communication, negotiation, and persuasion skills * Basic to intermediate knowledge of Excel * Organizational skills and results orientation Compensation: R$2\.200,00 \- R$2\.500,00 per month Work Location: On-site