**Nice to meet you—we are Evertec!** Evertec is a company specializing in **technology for the financial sector**, with over 27 years of operation and presence in 26 countries across Latin America and the Caribbean. Processing over 11 billion transactions annually, we are a benchmark in solutions that drive digital transformation in the market. We offer a comprehensive portfolio of **software solutions**, serving financial institutions, enterprises, and fintechs seeking **innovation, security, and efficiency**. Our commitment lies in **technological excellence**, financial inclusion, and generating sustainable value for clients, employees, and partners—fostering a more connected and accessible ecosystem. Requirements: The **Investments** area is responsible for financial products related to treasury operations and seeks a **Senior Support Analyst** to join our team at Brazil’s largest software development and financial-market-product company—where we believe technological innovation inspires progress. **This role will be responsible for:** * **Service Management:** Acting as the primary point of contact for clients, ensuring quality and efficiency in addressing requests related to treasury products and services. * **Operational Support:** Providing specialized support enabling clients to operate the platform correctly, guiding them on features, processes, and best practices. * **Client Relationship Management:** Maintaining direct relationships with financial-market clients, gathering requirements, aligning expectations, and defining solutions jointly with clients and our product team—ensuring clarity in requests and integration with legacy systems. * **Incident Coordination:** Leading incident resolution efforts and serving as the liaison between technical and business teams to ensure rapid resolution and transparent communication. * **User Training:** Planning and delivering training sessions for platform users, ensuring comprehension of features and efficient system usage. **To be a \#match, candidates must meet the following mandatory requirements:** * **Education and certifications required:** Degrees in Administration, Economics, Accounting, Information Systems, or related fields. * **Knowledge/experience/role** in Back Office or Middle Office of Investment Banks; experience in service-providing companies—preferably in Treasury or Financial Product Support roles. * **Technical Knowledge:** * Service, support, and training processes related to systemic platform operations. * Solid knowledge of financial mathematics for product calculations: * Fixed Income: Public and private securities. * Derivatives: e.g., Options, SWAPs, NDFs. * Variable Income: e.g., Equities, Futures Contracts. * System interfaces via text files and APIs. * Applicable legislation for financial products (CVM, Central Bank of Brazil [BACEN], B3). * Integration with legacy systems (Accounting, Current Accounts, Risk, Registry). * Familiarity with monitoring and ticket-management tools (e.g., Jira); **Additional qualifications that would be advantageous:** * Knowledge of SPB (Brazilian Payment System), SELIC, and PIX messaging standards. * Experience with CADOC, FCG, and DIRF integrations. * Knowledge of Credit Systems and Risk Management. * Advanced Excel for analysis and reporting. * Knowledge of Banking Accounting (COSIF). * Experience applying Agile methodologies (Scrum, Kanban) to support processes. Benefits **So, does this resonate with you? Then let us tell you what else awaits—beyond a dynamic work environment:** * Meal or food allowance; * Flexible Benefit Program (Flash); * Health insurance; * Partnerships for psychological, legal, financial, and nutritional support (CLUDE, C4LIFE, and ASQ); * Live Psychology; * Dental insurance; * Daycare allowance; * Allowance for children with special needs; * Fertility treatment assistance; * Extended maternity and paternity leave; * Commuting allowance or Remote Work Allowance (for fully remote contracts); * Gympass (Wellhub) and TotalPass; * Flexible working hours; * Life insurance; * Partnership club; * SESC partnership; * Casual dress code (“Just Dress”); * Birthday day off; * BECA (education incentive program); * PPR or Bonus—based on goal and performance achievement. We value **diversity**, recognizing that varied ideas and perspectives enrich our organization. Therefore, race, color, religion, gender and gender identity, nationality, disability, sexual orientation, ancestry, or age will not hinder your opportunity to join our team.