Job Summary: A professional to provide customer service, manage demands and resources, and restore loads within the electrical system, prioritizing efficiency and safety. Key Highlights: 1. Essential role in Brazil's energy transition 2. Focus on efficiency, effectiveness, and safety 3. Field team management and operational control Feel Our Energy! We are a team of 16,000 direct employees spread across 18 Brazilian states and the Federal District. Here, accents blend together; integration, collaboration, and safety are fundamental elements in our daily work. We operate across the entire Brazilian electricity sector value chain: Generation, Transmission, Distribution, and Commercialization. Together, we are Neoenergia! We aim to lead Brazil's energy transition and become the top choice for Brazilians. We will achieve this with people of all genders, races, ages, sexual orientations, and disabilities. We invest in diversity, innovation, and technology to deliver the best experience of connected energy solutions to each of our 16 million customers! Work Location: Recife/PE Your energy will be vital to: Providing customer request handling through real-time demand management and available resource allocation. Restoring loads following unexpected events in the system, prioritizing efficiency, effectiveness, and safety, as well as controlling scheduled interventions in the system. Responsibilities: * Understand key distribution network equipment and their functions within the power system. * Authorize scheduled live-line and de-energized line work under minimum safety conditions, including switching plans. * Monitor field team routes to ensure optimal travel and reduce unproductive movements. * Guide field teams by resolving primary technical field questions. * Ensure adherence to the incident activation matrix according to severity/priority level. * Identify and isolate defective areas within the electrical system, restoring loads following protective device tripping. * Accurately record power interruptions in the incident management system, enabling correct calculation of continuity indicators. * Supervise field team shifts, ensuring compliance with labor legislation regarding overtime generation. * Monitor commercial team activities to guarantee service delivery and timely closure of service orders within minimum quality standards. To join our team, you must have: * Completed Technical Education in Electrotechnology; * Valid CFT (Technical Safety Certificate); * Intermediate Microsoft Office proficiency; * Availability to work on rotating shifts. It would be a plus if you have: * Knowledge of the Power System (SEP). To keep your energy levels high, check out our benefits: * Health and Dental Plan for you and your dependents. * Food Allowance for grocery shopping or Meal Voucher for lunch with colleagues; * Profit Sharing and Results Program—the most anticipated moment of the year; * Extended Maternity Leave for a more peaceful postpartum period; * Paternity Leave to stay close to your family during your baby’s first days; * Leave for Same-Sex Couples, because we recognize all family types; * Gympass for physical activity and renewed energy; * Language Program to help you improve in another language; * Daycare Assistance to support childcare; * Private Pension Plan for a more secure future; * Life Insurance to support our employees at every stage. Want to learn more about Neoenergia? Follow us on social media! \#VemSerNeoenergia \#OrgulhodeSerNeoenergia Mobility Information Please note that any candidate who is not a citizen of the country where the position is located will be subject to applicable immigration requirements to legally work and commence employment activities in that country. Posting Expiration Date: March\-3\-2026
João Silva
Indeed · HR
João Silva
Indeed · HR
