E-commerce Assistant

Description

Job Summary: Works in e-commerce operations, managing product registration processes, platform updates, orders, billing, and logistics, as well as providing customer support. Key Highlights: 1. Complete e-commerce and online sales operations 2. Management of registration, logistics, and customer service 3. Administrative and technical support for sales platforms Performs e-commerce operations while overseeing administrative processes including product registration, updates to sales platforms, orders, billing, and logistics. Provides support for online sales, addressing customer inquiries and consultations. **Responsibilities and Duties** * Register products on the virtual store and marketplaces. * Monitor and maintain social media channels, updating them accordingly. * Add new products to the website; * Provide end-customer service—both through direct channels and back-office tasks; * Monitor and ensure smooth operation; * Assist with Google AdWords management; * Track sales made via telephone and website. * Request postal and freight carrier pickups. * Prepare reports, maintain inventory control, assist with product cataloging. * Record system entries in the sales platform upon picking and packing; * Issue, receive, and record incoming and outgoing goods invoices in the Cronos System; * Register products in the Cronos System and online sales platforms; * Provide managerial reports on ongoing activities; * Customer service—answering questions and resolving issues; * Monitor customer service (SAC) and post-sales; * Control and ensure proper use of equipment; * Strictly comply with occupational safety regulations; * Strictly comply with the Code of Ethics and Internal Regulations; * Perform other related duties consistent with the nature and responsibilities of this role. **Requirements and Qualifications** * Completed or currently pursuing a Bachelor’s degree in Business Administration, Advertising and Public Relations, Marketing, Communications, or related fields; * Proficiency in Microsoft Office suite; * Intermediate Excel skills; * Analytical mindset. **Additional Information** **Benefits:** * Meal Allowance * Health Insurance * Dental Insurance * Life Insurance * Transportation Allowance * Birthday Voucher * Gympass * Conexa * Discounted company products for employees With over 18 years of market presence, GMI DISTRIBUIDORA is recognized as one of Brazil’s largest distributors and a reference in distributing automation, telecom, ISP, electronic security, IT, and solar kit products. GMI has built its trajectory on solid foundations and transparent processes, with employee appreciation and partner recognition as core pillars. For GMI, “People are our greatest technology.” GMI began operations in a 40 m² office and today operates from a 4,000 m² facility housing Commercial, Finance, Logistics, RMA, International Trade, Legal, Marketing, IT, and HR departments. It also maintains four branches located in Natal, Campina Grande, Recife, and João Pessoa, plus a distribution center in Serra – ES. The GMI Group comprises GMI Distribuidora, GMI Indústria, Nyo Log, Nyo GMI, Nyo Energia, and component/peripheral brands Valianty and Yon. As part of its continuous improvement practice and commitment to delivering value to stakeholders, GMI Distribuidora implemented and was certified to ISO 9001:2015 by the British Standards Institution in 2020. In May 2023, GMI Distribuidora achieved a milestone in its history: **the national Excellence in Distribution Award conferred by Infor Channel magazine**, winning in both categories — **“Distributor of the Year”** and **“Regional Distributor.”** This operation is committed to excellence in customer service and generating value in commercial transactions.