Job Summary: Hi Group is seeking a professional to actively manage customer relationships, identify opportunities, and coordinate solutions with a strong focus on customer experience. Key Highlights: 1. Strategic focus on customer experience 2. Dynamic and collaborative professional environment 3. Opportunity for career growth within the network Hi Group, headquartered in Cabedelo (Greater João Pessoa), Paraíba, operates nationwide across Brazil in areas including franchises, technology, machinery and equipment, hygiene and cleaning products, commerce, and services. We have a diverse and exceptional team of professionals who make our workplace special — where everyone is treated equally, regardless of gender, race, age, origin, or sexual orientation — and are consistently challenged to develop their full potential through a performance-based and meritocratic career development process. We believe in promoting our values through our brands, people, and products, fostering inclusion, the "do-it-yourself" and "eco-friendly" cultures via green and shared economy — generating wealth while caring for nature, not only through our services but also through the engagement of our employees, franchisees, and customers. **Main Responsibilities:** * Proactively and continuously manage customer relationships; * Conduct proactive outreach via phone, WhatsApp, and other channels; * Conduct conversations with confidence, clarity, and professional demeanor; * Identify dissatisfaction, risks, and opportunities for improvement; * Act preventively and proactively to avoid unnecessary escalations; * Record interactions, actions, and history in the system; * Coordinate solutions with internal departments when necessary. **What We’re Looking For:** **Hard Skills:** * Experience in customer service, post-sales, or Customer Success; * Proficiency and confidence in making outbound calls; * Strong verbal and written communication skills; * Organizational skills for managing a customer portfolio; * Proficiency in using systems, CRM, WhatsApp, and digital tools; * Ability to methodically record and track requests. **Soft Skills:** * Communicative, articulate, and socially adept profile; * Comfort engaging with customers and navigating difficult conversations; * Proactive and solution-oriented mindset; * More solution-driven than reactive; * Empathy, active listening, and strong sense of responsibility; * Autonomy, emotional maturity, and solution focus. **What We Offer:** * Strategic focus on customer experience; * Dynamic and collaborative professional environment; * Direct involvement in real-world improvement processes; * Opportunity for career growth within the network. **Benefits:** * Meal allowance * Transportation allowance or mobility assistance * Laundry credit (60 Minutes) * Life insurance * Medical assistance – telemedicine * Weelhub (Gympass) * Wellness allowance: psychologist and nutritionist support **Work Schedule:** Monday to Friday, from 08:30 to 17:30 **Compensation:** To be discussed Salary aligned with the regional market Employment type: Permanent CLT contract Selection Questions: * Are you available to start immediately? * Are you available to work onsite in Intermares (Cabedelo - PB)? * What is your salary expectation? Education: * Completed undergraduate degree (Mandatory) Experience: * Administration (Mandatory) * Administration and related fields (Mandatory)
João Silva
Indeed · HR
João Silva
Indeed · HR
