Job Summary: The professional will focus on process monitoring, ticket management, and customer support to optimize corporate management. Key Highlights: 1. Optimize corporate management and accounting 2. Experienced team focused on solutions 3. Transform the future of businesses Description: Join the problem-solving team at BWA Global! We are a Brazilian company founded with the mission of optimizing corporate management and accounting in Brazil, delivering customized solutions for each client. At BWA, we combine strategy, technology, and empathy to transform companies into business giants. With over BRL 40 billion in processed revenue and more than 3,000 satisfied clients, we have built an environment where possibilities are endless and success is guaranteed. If you are motivated by challenges and want to work alongside an experienced, solution-focused team, BWA Global is the place for you! Transform the future of businesses. Transform your future with us. Main Responsibilities: * Monitor execution of KAM (Key Account Manager) processes * Monitor and open cases in the CRM * Update the status of customers at risk of churn * Schedule meetings with customers (acting as the liaison between BWA and the customer) * Manage tickets/customer support for KAM portfolios (Octadesk) * Monitor customer deliverables in accessories * Lead churn-risk review meetings for KAM portfolios * Draft minutes for alignment meetings * Monitor customer projects (tax planning, X-ray analysis, diagnostics) * Customer satisfaction surveys * Open cases, support other team members, and update registration data in the database. Mandatory Requirements: * Bachelor's degree in Business Administration, Marketing, or related fields, or currently pursuing such a degree. Desirable Requirements (Preferred): * Experience as a Customer Experience Assistant or Coordinator. Benefits: * Meal Allowance * Transportation Allowance * Health Insurance * Dental Insurance * Payroll Deductible Loan * Education Assistance * Happy Day * Extended Maternity and Paternity Leave Work Schedule and Hours: * 44-hour weekly workload * Monday to Thursday: 8:00 AM to 12:00 PM and 1:00 PM to 6:00 PM * Friday: 8:00 AM to 12:00 PM and 1:00 PM to 5:00 PM 2601010046291875159
João Silva
Indeed · HR
João Silva
Indeed · HR
