IT Analyst - Help Desk

Description

Job Summary: Grupo Hi is seeking a professional to provide technical support to franchisees and users, managing systems and networks while ensuring operational stability. Key Highlights: 1. Collaborative and challenging environment that stimulates professional growth. 2. Promotes ethics, meritocracy, inclusion, innovation, and green economy. 3. Focus on technical support, system management, and operational assurance. **Company Overview** The Hi Group (Hi Holding S.A.), headquartered in Cabedelo (Greater João Pessoa), Paraíba, operates nationwide across franchises, technology, machinery and equipment, hygiene and cleaning products, commerce, and services. Companies within the Hi Group include: Hi Franchising, HiPlim Produtos, Paylav Máquinas e Equipamentos, Ikli Tecnologia, and Hi Sinergy Empreendimentos. Our values are grounded in ethics, meritocracy, inclusion, and innovation, promoting the DIT culture "do it yourself" and green and shared economy. Our environment is collaborative, diverse, and challenging, encouraging professional growth and continuous innovation, with clearly defined goals and performance-based recognition. **Key Responsibilities** * Provide technical support to franchisees and internal users (Levels 1 and 2). * Install, configure, and update management systems, POS terminals, and self-service kiosks. * Monitor server, network, and device performance across stores. * Manage access rights and permissions according to franchisor policies. * Support implementation of new systems and operational improvements. * Document procedures and solutions for the knowledge base. * Maintain inventory and technological asset control across the network. * Execute backup and restoration routines as needed. * Respond to technical tickets via system or remotely/in-person. * Ensure stability and continuous operation of store activities. **Hard Skills:** * Technical support knowledge * Operating systems (Windows/Linux) * Networking * Basic database knowledge * Information security * Cloud and ticketing tools (ITSM). **Soft Skills:** * Clear communication * Organization * Analytical thinking * Proactivity * Teamwork * Responsibility * User focus * Adaptability * Ethics and innovation. Compensation: R$2.080,00 per month Work Location: On-site